Handling the Global Command Center operations for the engineering division at Goldman Sachs in conjunction with CBRE.

1. Active management of demand and supply of cluster based group of hotels.2. Responsible for demand lead generation of individual properties as well as overall clusteroccupancy through innovative marketing strategies and promotions.3. Management of Partner accounts and relationship by actively engaging with the saidpartners.4. Actively involved in setting up new processes with respect to Hotel operations to bringabout customer delight as prime focus.5. Periodic… Show more 1. Active management of demand and supply of cluster based group of hotels.2. Responsible for demand lead generation of individual properties as well as overall clusteroccupancy through innovative marketing strategies and promotions.3. Management of Partner accounts and relationship by actively engaging with the saidpartners.4. Actively involved in setting up new processes with respect to Hotel operations to bringabout customer delight as prime focus.5. Periodic auditing of the Hotel Partners and ensuring quality of service & building ownerrelations with the company.6. Interacting with support teams in aggressively tackling customer issues and immediateresolution of the same in- turn ensuring customer satisfaction7. Introducing innovative techniques to ensure repeat/ retention rate and brand advertisingand marketing through direct interaction platforms.8. Maintaining standard protocols in regards to partners and properties, ensuring adherenceto company code of conduct.9. Skillset Training of hotel staff on updated hotel management etiquettes. Show less

Active sales role with integrated upselling of both hardware and software products thecompany had to offer.Ensuring ground team management for sales and issue resolution in the given TAT.As part of an elite inbound team, actively resolving customer issues with regards tosoftware and hardware of dell systems.Ensuring resolution of customer issues with in the provided TAT with customersatisfaction as the primary point of focus.