Nithin Kulkarni Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Technical Account Manager and trusted advisor to leverage Customer Success and ensure enterprises are getting full value of their investment from Citrix products & services
• Extensive knowledge on NetScaler Application Delivery Controller covering technologies like Load Balancing, SSL/TLS, Traffic Acceleration, GSLB, WAF
• Extensive knowledge of deploying, maintain & operate Citrix Application Delivery Management for Analytics, Monitoring, Insights and Observability
• Providing plan and recommendations for the overall health along with reactive and proactive (preventative) support
• Acting as single point of contact for technical health issues and escalation management for enterprise customers along customer executive level communication skills
• Helping to grow business across India region by assisting pre & post sales activities with technical background

Bengaluru, Karnataka, India

• Provide a high level of technical leadership for multiple Enterprise-level customers who have deployed NetScaler in mission critical environments
• Work with cross GEO colleagues to continually address high impacting, complex technical issues. Provide concise, technical & management updates to a broad group of audience
• Monitor progress of issues reported by customers and ensure they are resolved in a timely manner by working with support teams of different Citrix product groups

Bengaluru, Karnataka, India

• Address and resolve highly escalated and complex technical issues for Networking product group of Citrix Systems including NetScaler (formerly Citrix Application Delivery Controller), Netscaler Gateway, Application.
• Work with Engineering teams to identify and file product bugs and manage it's lifecycle by working with Release Management teams
• Bridge customer requirements for new product features by working with Product Management team and manage it's lifecycle

Chennai, Tamil Nadu, India

• Hands-on experience in Network & Information Security devices like Cisco ASA, Checkpoint firewalls, 3-tier PKI, Cisco Ironport, Juniper SSL VPN, IDS/IPS devices
• Implementing and maintenance of Endpoint & Server Security solutions like Symantec, McAfee
• Remediating vulnerabilities reported through QualysGuard and similar tools
• Rollout of SIEM solution (HP Arcsight), configured correlation rules to ingest logs from network, security, AAA devices and domain controllers
• Promoted to Team Lead for Global Security Operations Center in shared service model, managing a team of 6-10 tenured members
• Delivery of services defined in SOW, MSA. Deliver weekly, monthly, and quarterly reviews covering SLAs, Service Improvement Plans, Risk Management

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Handling high level technical escalations of enterprise customers and key accounts
• Working on various reports to improve team performance and efficiency
• Knowledge sharing within the team through Knowledge Base articles, meetings
• Responsible for grooming new engineers and monitoring their performance
• Configuring Juniper SSL VPN and fine tuning other networking devices for effective end user experience
• Co-ordination with next level engineers to create CRs, problem reports

Bengaluru, Karnataka, India

• Performed basic configuration of internal and customer network equipment, viz. switches, routers, firewalls
• Switches handled ­ Cisco 2960, 3560, 3750, 6505, NETGEAR, Foundry
• Routers handled ­ Cisco 1800, 2600, 3600, 7206
• Firewalls handled ­ Fortigate 100, 3600
• Troubleshooting of network equipment
• Monitoring of network equipment using in-house NMS tool (Network Management System)

Bachelor Of Science; Arts And Science, Electronics

Education record