Nithin Narayanan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

India

• Review the production support issues assigned and do due diligence – troubleshooting, root-cause analysis etc. Suggest solutions, fixes and workarounds and implement them keeping all the stakeholders informed.
• Manage the incident process to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. Take ownership of issue reported by the customer and ensure that it is resolved quickly &.
• Manage the incident process to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. Take ownership of issue reported by the customer and ensure that it is resolved quickly &.
• Set the right expectations with the customer and keep communication flowing at appropriate intervals. Focus on improving the overall customer experience through integration of past learning and usage of best practices.
• Publish BoKs and other technical documentation in the Knowledge Base. Focus on improving tech / product /language / domain skills. Document and share own learning’s from own module, seek information and leverage.
• Interact with internal team, including offshore, in undertaking onsite-specific activities of the project.

India

• Understand the requirements (both functional and non functional) by going through the specifications and with inputs from Business Analysts in order to participate efficiently in the Design, Development and testing.
• Do Impact Analysis, create Design Specifications as per the high level design, create Unit Test Plans in order to develop / validate / maintain the application as per the requirements.
• Understand application architecture document and seek inputs… Show more
• Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture in order to provide deliverables in line with architectural requirements.
• Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit test and document unit test results in order to build the application and make it ready for.
• Perform validation activities (Functional, Integration, System, User experience) based on the plans, identification and validation of defects found (Including UAT), creation and reviewing of artifacts (Test Scripts.

India

• Understand source and downstream for the application.
• Understand the data subscribed and published by the application.
• Analysis and debugging of incidents raised.
• Do performance improvement activities on the system.
• Handling system maintenance activities.
• Do impact analysis on the changes performed.