Nithin R Email & Phone Number

Infosys BPM Limited, Bangalore Jan-2023 – Present Client: Deutsche Bank - IDAM (Identity Access Management) Act as technical specialist in the areas of Identity Management (IDM).  Globally Access management (Creation, Modification, Deletion and Disable) for users with groups, policies, permissions and roles as requested by business users within the SLA.  Working on ITSM tools: Service Now, DBSRS, DB Access gate, CTAS, Active Directory, LDAP.  Completing Password reset and password unlock requests as per SLA.  Responsible for working on incidents and service requests in Service Now within SLA.  Responsible for Group email monitoring, User query emails and Escalation emails handling also Audit emails handling.  Exception handlings and maintain exception trackers for Business users.  SLA report analysis and verification call with client’s leads  Part of application Onboarding team and have experience in testing applications in UAT environment on various parameters  As a GK SPOC (Gatekeeper)Admin, working on the generating the RITM and revocation of dormant and orphan accounts.  Troubleshooting and resolving access management and provisioning workflow errors  Engage with internal clients and other partners across the enterprise to resolve inquiries, incidents and challenges as quickly as possible.  Responsible for on boarding and Off boarding process of Users and Admins.  Administering 100+ business applications which is the part of HR and Finance applications

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  New Horizon College, Kasturinagar, Ngef Layout, Bangalore-43

  Finance, General