Nithin Franklin Email & Phone Number

Basingstoke, Gb

Bracknell, England, United Kingdom

★ Client Relationship Management: Built and maintained strong relationships with key clients across Europe, the Middle East, Africa, and Latin America.★ Revenue Growth: Strategically managed accounts to boost revenue, exploring growth opportunities in compliance with industry regulations.► Compliance Management: Handled compliance requests and registrations in various markets.Sales Forecasting: Created accurate sales forecasts and managed aging reports and overdue accounts.► Customer Satisfaction: Addressed client concerns promptly, delivered high-quality service, and ensured contractual and legal compliance.► Business Development: Identified and capitalised on new business opportunities within existing accounts, considering compliance and risk management.► Operational Efficiency: Streamlined processes to enhance operational efficiency, adhering to local and international laws.► Cross-functional Collaboration: Worked with cross-functional teams to implement client initiatives and resolve issues, ensuring regulatory compliance.► Market Analysis: Monitored market trends and adjusted strategies accordingly, ensuring ethical operations.► Performance Metrics: Analyzed key performance indicators (KPIs), including compliance metrics, to measure success and identify improvement areas.► Liaison Role: Acted as a bridge between clients and internal teams, ensuring alignment with goals and compliance guidelines.► Strategic Planning: Developed and implemented operational strategies to support organizational goals, emphasizing compliance and continuous training.

Bracknell, England, United Kingdom

★ Logistics Operations Management: Managed global logistics operations for Mibelle brands, ensuring seamless transportation of finished goods.► ERP Systems Expertise: Acted as a key resource and expert user of SAP and NetSuite systems, providing guidance and support.► Problems Resolution: Managed and served as the primary escalation point for all Logistics department issues, ensuring timely resolution.► Carrier Account Management: Demonstrated expertise in carrier account management, optimising resources and achieving cost savings.► 3PL Collaboration: Collaborated with 3PL to enhance performance at Central Distribution Centre in the UK and Regional Distribution Centres in the US, Austria, and the Netherlands.► Performance Monitoring: Monitored logistics performance through KPIs, identifying and implementing efficiency improvements.► Documentation Management: Prepared and organised shipping documents, managed freight forwarder collections, export license applications, tracking, customs clearance, and record-keeping.► Timely Dispatch: Ensured timely order dispatch, maintaining high customer satisfaction by meeting delivery deadlines.► Production Planning: Worked closely with the planning team (MRP) to align production schedules with logistics requirements.► Regulatory Compliance: Conducted compliance checks for products sold in GCC countries, ensuring adherence to regulatory standards.► Accounts Collaboration: Worked with the Accounts department to expedite the release of orders pending payment.► Continuous Improvement: Proactively sought improvement opportunities, cost-saving initiatives, and innovations within the department and the broader business.► Ad-hoc Duties: Performed additional duties as required by the Directors, demonstrating flexibility and contributing to organisational success.

London, United Kingdom

★ Managed key accounts for fibre commodities, ensuring customer satisfaction and retention.► Assisted in the Metal, Glass, and Plastic commodities department, providing support and contributing to overall team success.► Developed monthly and weekly rolling demand forecasts for all commodities, utilizing historical data, market trends, and competitor analysis.► Implemented best practices in forecasting, delivering training sessions, and providing continuous feedback to improve accuracy and efficiency.► Orchestrated the sale and purchase of recycled commodities through an ERP system, optimizing operational processes and ensuring compliance.► Conducted in-depth analysis of volume trends, considering market dynamics and competitor demand volatility to make informed decisions and drive profitability.► Supported contract negotiations with new and existing clients, utilizing strong negotiation skills and industry knowledge.► Performed proforma checks and invoicing through WIMS, ensuring accurate and timely financial transactions.► Contributed to change management initiatives, particularly during the implementation of a new ERP system, ensuring smooth transitions and successful adoption.► Provided training to staff at various sites, ensuring proper understanding and adherence to current and new procedures.► Ensured compliance with international (EU, China, India, Vietnam) and UK regulations while processing exports and organizing all necessary paperwork and packing lists.► Resolved invoice disputes for suppliers and customers, maintaining positive relationships and facilitating prompt resolution.► Effectively address customer queries and requests from Veolia facilities, demonstrating strong communication and problem-solving skills.► Successfully managed multiple projects outside the normal scope of responsibilities, showcasing versatility and adaptability.► Adhered to all Veolia standard processes

Stoke-On-Trent, United Kingdom

★ The primary objective was to establish the B2B side of the business.► Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. ► Using the Customer Relationship Management system (CRM) to manage company's relationships and interactions with the existing customers and potential customers.► Organising and hosting presentations and customer visits.► Assisting the marketing manager and supporting the marketing team with marketing activities.► Coordinating the production of a wide range of marketing communications.► Research and build relationships with new clients.► Working with the team to develop proposals that speak to the client’s needs, concerns, and objectives.► Understand the organisation’s goals to improve the overall performance.► Review customer reviews and customer related statistics. ► Submit weekly progress reports and ensure data is accurate.► Was part of establishing a consumer contact centre in India. Highlights:★ Traveled to India & Philippines to set up a consumer contact centre

London, United Kingdom

• In charge of creating a digital marketing strategy for Kone GB. • Created an in-depth micro and macro analysis of Great Britain. • Compiled an internal analysis of Kone GB’s portfolio.• Gathered marketing strategies of competitors. • Recommended different types of market entry strategy.• Identified digital marketing tools that Kone GB can use to expand market share. Highlights:- Carried out a full 20 minute presentation, regarding the digital marketing strategy to the directors of Kone GB.

London, United Kingdom

• In charge of men’s wear department.• Taking part in managerial duties including weekly commercial walkthroughs and managers’ report every other Sunday. • Participating and leading weekly training workshops. • Dealing with customer enquiries and complaint handling.• Monthly sales analysis and feeding back to buyers/allocators.• Working towards exceeding monthly target sales. • In charge of delivery for both menswear & womenswear floors. • Visual merchandising on menswear, stock refilling, opertating till points.• Daily till cashing up procedures.Highlights:- Helped achieve an increase in annual sales of 20% for men’s and 5% for women’s compared to previous year. - Carried out SWOT analysis for staff in order to identify weaknesses and areas for improvement and made suggestions for enhancing performance.

London, United Kingdom

• Taking payments, cashing up tills, handling large amounts of money.• Customer specific Made to measure enquiries. • in charge of the Super Till located at the Hugo Boss concession.• Monthly sales analysis• Assist in increasing Key Performance Indicator (KPI)• Visual merchandising.• Stock control and auditing.

London, United Kingdom

• Greeting and serving customers • Men’s formal and casual stock control • Cash handling and restocking.• Helping with visual merchandising.• Achieving monthly target sales.• Customer specific Made to measure enquiries, • Resolving problems and handling complaints. Highlights:- Sold an alligator bag worth £5,000.

Portsmouth, United Kingdom

• Providing excellent customer service.• Cash handling, restocking and visual merchandising. • In charge of men’s stock room and stock control. • Ensuring customer’s needs are met and problems efficiently solved.

Portsmouth, United Kingdom

Responsibilities included greeting customers, cash handling, stock refilling, auditing, helping with visual merchandising, serving customers and dealing with problems.

Croydon, United Kingdom

Duties include cash handling, shelf filling, Facing up, Gap Swap, Auditing, serving customers and dealing with complaints.

Business Management And Information Technology, Business And It, First Class

National Diploma In Mechanical Engineering, Mechanical Engineering, Pass

First Diploma In Manufacturing Engineering, Manufacturing Engineering, Pass