Back2Health programme: Regular follow-up calls with members' appointments with their local hospital.Compassionate Friend programme: Periodic check-in calls with senior citizens on their mental well-being, with occasional in-person visits.

Summary:Built business strategy, information and content architecture, and go-to-market strategy while overseeing overall project and delivery process.Achievements:- Implemented a B2B and B2C website and mobile app successfully within budget and timeline.- Site generated reports for 250+ customers in 2 months from launch, with 2000+ visitors and 20000+ visits.

Summary:- Built and established the largest offshore Digital operations unit spanning services across campaign marketing, CRM-based content development, CMS-based content production, web and mobile application development.- Worked alongside Global Digital Operations Director in building a strong network of multi-cultural Digital operations comprising of 4 core delivery centres covering key global time zones for seamless services and wide range of technical… Show more Summary:- Built and established the largest offshore Digital operations unit spanning services across campaign marketing, CRM-based content development, CMS-based content production, web and mobile application development.- Worked alongside Global Digital Operations Director in building a strong network of multi-cultural Digital operations comprising of 4 core delivery centres covering key global time zones for seamless services and wide range of technical capabilities.Achievements:- Grew the offshore business unit by 200% in strength, 150% in volume of work, with ~$4m in annual cost savings.- Established & maintained a multi-disciplinary 200+ member digital workforce.- Implemented multiple client-centric operation solutions & teams via optimum processes and suitable technology.- Increased profitability during the pandemic by managing continuity of operations via centralised offshore services.- Improved project delivery timelines and quality by driving automation in process and production for campaign marketing, CRM content development, and CMS content production programmes.- Maintained a healthy and profitable P&L for the offshore Digital operations unit during tenure.- Achieved 80% of independent business unit goals via OKRs, before aligning with global organisational KPIs.- Committee member for Prevention of Sexual Harassment (POSH) between 2019 and 2022. Show less

Summary:- Implemented an onshore-offshore delivery process that enabled consistent production and quality control.- Grew the business unit in technical service capabilities, workforce capacity, service portfolios, and revenues.Achievements:- Grew the business unit by 160% in technical workforce, 120% in volume of work across portfolios, with a $1m in cost savings via lean processes and production capacity management.- Managed a 100+ members of creative and technical… Show more Summary:- Implemented an onshore-offshore delivery process that enabled consistent production and quality control.- Grew the business unit in technical service capabilities, workforce capacity, service portfolios, and revenues.Achievements:- Grew the business unit by 160% in technical workforce, 120% in volume of work across portfolios, with a $1m in cost savings via lean processes and production capacity management.- Managed a 100+ members of creative and technical teams under centralised delivery model.- Transitioned >80% of the global adaptation and localisation services within 12 months.- Implemented Digital strategy for the Global Delivery Centre that empowered global account offices to up-sell and cross-sell service capabilities via RFPs and RFIs.- Built and established a dedicated technical team servicing one of NA’s top pharmaceutical companies using industry-leading CRM systems.- Expanded service portfolio by building a specialised team producing localised and adaptation content for marketing & communication websites for select FMCG brands.- Achieved breakeven P&L to maintain business profitability and financial planning in-line with business goals. Show less

Summary:- Managed 50+ projects that included content-based websites, ecommerce websites, web-based applications, and campaign marketing display ads in the value range of $50k to $1.5m.- Improved onshore-offshore operations and established a delivery model that increased profitability by 40%.Achievements:- Grew the Digital marketing portfolios by 60% in revenue. - Established one of the biggest client-ODC teams for Triad Retail Media valued at ~$1.5m annual revenue… Show more Summary:- Managed 50+ projects that included content-based websites, ecommerce websites, web-based applications, and campaign marketing display ads in the value range of $50k to $1.5m.- Improved onshore-offshore operations and established a delivery model that increased profitability by 40%.Achievements:- Grew the Digital marketing portfolios by 60% in revenue. - Established one of the biggest client-ODC teams for Triad Retail Media valued at ~$1.5m annual revenue, comprising of 25 members, while managing the wider team of 60+ Digital professionals.- Created and supported RFPs, RFIs, SoWs, SoPs. Show less