Expanded cross-functional organizational capacity by collaborating across 4departments on priorities, functions and common goals.Controlled costs and optimized spending resulting in 40% reduction of station operational costs via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.Raised performance in areas of management and operations by 70% identifying and targeting areas in need of improvement.Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations and successful in bringing Safety Performance Index to desired level.Monitored airfield duties and personnel to make valuable changes to procedures, workflows and task responsibilities to maintain operations targets resulting in 90% On Time Performance on all parameters.Cross-trained existing employees to maximize team agility and performance by 90%.Delivered feedback to decision-makers regarding employee performance and training needs.Applied customer feedback to develop process improvements and support long-term business needs.

Pioneered talents and critical-thinking to maintain team efficiency over 95% and organize workflows.Screened over 150 passengers per hour by verifying ID's and boarding passes.Engaged in casual conversations with individuals to assess and analyze behaviors.Performed 30% target searches on individuals exiting screening equipment to detect prohibited and dangerous items.Oversaw daily operations to ensure over 95% levels of productivity.Created successful work schedules for each team member to meet 100% deadlines and fully staff shifts.Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.

Used airline computer system to create airline tickets and boarding passes.Verified identification and travel documents to efficiently board passengers for on-time departure.Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.