Passion and diligence are two traits that I believe most reflect me as an individual. I possess 10+ years of experience in handling a melange of operations including project management, application production support, troubleshooting, and client service of various projects across BFSI/Investment Banking verticals and excellent knowledge of ITIL.My profound experience made me an expert in the entire gamut of requirement gathering & analysis, issues resolution, troubleshooting & issues resolutions, and performance improvement. I have sound cognizance of PLSQL, SQL, Unix shell scripting and deft in resolving the issue through tickets within SLA. I am specialized in delivering IT solutions to meet strategic requirements and enhance the organisation's competitiveness. I am highly energetic and enthusiastic in learning and implementing new technologies and methods.