Nithin Pg Email & Phone Number

Dubia

Elitser : - Client: Majid Al Futtaim Leisure, Entertainment and Cinemas (June 2020 – Till date)  Supporting a Project of 1500 + Users in middle east Troubleshooting Users as well store related issues across Middle East on day-to-day support Configuring & troubleshooting MAC device for user  Providing IT related issue for VIP users Leading and supporting deskside team if they are stuck in their task.

Dubai

Creating and configuration of Office365 accountSupporting IT related issues for VIP user in MAF Configuration of cisco phone for users Configuration and managing user iPhone by using Microsoft IntuneCreating User accounts in AD and providing necessary Permissions Configuration and troubleshooting retail (POS) Configuration of exclaimer signature manager for updating of signature in outlook client Troubleshooting Users or store related issues across Middle East on day to day supportCoordinating for IT requirement in stadium for any new events or sport matches Configuration of server on Esxi host

Hyderabad Area, India

• Analyzing system logs and identifying potential issues with operating system • Troubleshooting any reported problems and closing the P1 tickets on priority• Creating Group Policies and implementation as per standard procedures.• Installation of security patches on the servers and domain system and if required rolling back to normal state• Maintaining system performance by performing system monitoring and performance tuning, troubleshooting system & hardware related issues• Ensuring that the network infrastructure is up and running• Implementing of IP, WIFI and Conference Cisco phones• Migrating of server from older version to new version as required• Planning and implementing of new network as per requirement• Creating user accounts and configuring them with required profiles • Closing incidents or change before defined escalation time in service now and other IT service tool• Hands on MDT (Microsoft Deployment Toolkit ) & other integrated system (QIC)• Troubleshooting of lotus notes, Outlook , communicator, Sametime,& Lync related issue • Hand’s on McAfee antivirus enterprise and Malewarebytes• Configuring and setting up email on Blackberry and android mobile using mobile iron• Implemented and troubleshooting of follow me printer• Configured of Quantum NAS box for storage and backup• Creation of new guest WIFI accounts • Managing and monitoring of KVM ,UPS & PDU • Setting up of CCTV server and its application• Hands on WebEx conferencing and video conference• Creating and managing of ESXI hosts • Asset management and maintaining it in service now and periodically doing audits • Performing routine audits of systems and software.• Training new engineers and assigning responsibility to individuals

Hyderabad Area, India

Installing, Configuring and Hardening of Windows 2000 / 2003 / 2008 ServersInstalling, Configuring and Managing AD / DHCP / DNS Services.Perform Security Health Check of Windows servers and other compliance related activitiesRemotely monitoring, managing & checking the log & health of servers,Managing server’s like File, security, Print, Application, IIS & Citrix server.Install of OS, Tooling, Backup Software, system management componentsCreating the user accounts and configuring them with required profile Implementing of Disaster recovering activities as per company’s standard.Restricting users by using group policy & logon scripts as per the requirement.Configuring and managing DHCP server for IP management.Configuring and managing DNS, Active director and FTPMaintain PBX, phones, cell phones and mobile Internet devices for usersImplemented WSUS and WDS for easy installation of laptop & Desktops.Handling escalation calls of Server, Network and Desktops. Creating user awareness against the security threats and IT policy’sMaintain the standard as per IT requirement and doing audits quarterly bases.Hand’s on VM ware workstation Installation of Antivirus, firewall and removal of threats and spy waresTrouble shooting issue regarding Symantec nac & end point related problemsUpdating inventory time to time based on assets movement.Troubleshooting LAN and WAN related issues racking, cabling, troubleshooting and assisting network engineers Configuring of new switch and managing them with IP and VLANDefining, Restoring and monitor backup using 3rd party software’s Protects organization's value by keeping information confidentialHands on DELL backup medias and storage devicesBack-up and recovering important business dataTaking backup of servers and clients from networker Scheduling backup and troubleshooting any backup issuesDoing audit on month bases by restoring data from previous month end tapes.

Diploma, Electrical And Electronics Engineering, C

Bachelor Of Technology (B.Tech.), Electrical Engineering Technologies/Technicians, B