Senior Associate Product Support
CurrentHandling support tickets for enterprisecustomers via calls and emails for FourKites platform(SaaS product, Supply chain visibility platform forShippers and 3PLs) and FourKites mobile platform (Forboth Shippers/3PLs and Carrier companies).Working on Log Entries and DataBase to pull report and help the customer.Handling support tickets for enterprise customers via calls and emails for FourKites platform (SaaS product, Supply chain visibility platform for Shippers and 3PLs) and FourKites mobile platform (For both Shippers/3PLs and Carrier companies). Working on Log Entries and DataBase to pull reports and help the customer.