• Utilized Applied Epic software to manage and execute cloud-based insurance solutions, facilitating seamless transactions and workflows for agents, brokers, insurance providers, and consumers.• Processed and posted transactions within Applied Epic, including policy issuance, endorsements, and claims management, ensuring accurate and efficient record-keeping.• Administered and updated Image Right platform to track and manage insurance workflows, including completed, pending, and in-progress tasks.• Coordinated binding ledgers and reconciled insurance records, enhancing operational efficiency and maintaining high data integrity.• Managed binders, writing business emails to clients for corrections and updates, ensuring clear communication and timely resolution of issues.• Supported business operations through effective use of insurance software tools to streamline processes, improve accuracy, and deliver exceptional client service