Nithish Ramesh Email & Phone Number

Nurturing a profound interest in IT, I've successfully transitioned from a customer service assistant at East of England Co-op to a cybersecurity trainee at IT Career Switch. This move signifies my commitment to leveraging my business education and service acumen in the dynamic field of cybersecurity.My educational journey culminated with an M.Com from Periyar University, enhancing my understanding of commerce, which I now apply to IT solutions. Combining my expertise in Service-Level Agreements and Office 365, I am poised to contribute to the robust digital defences of any forward-thinking organization.* CompTIA A+ Certified IT Technician * Cyber Security Trainee* Experienced in set up and configuration of Windows system, troubleshooting common system problems * Experienced in working with Microsoft Office 365* Worked in Azure Active Directory administration including unlocking user accounts, resetting passwords, creating organisational units and group policies.* Performed tests and evaluations on new software equipments.* Experienced in providing support to users and being the first point of contact for error reporting, raising tickets required.* Good interpersonal skills for resolving face to face customer problems.* Completed ITIL foundation course.