Dispute analysts play a critical role and must be highly detail-oriented. Analysts must ensure the dispute representment and documentation to a payment processor is complete and without error. Analysts are expected to work efficiently to meet goals and to cross-train in other areas of the business. This allows them to understand the full scope and impact of chargeback fraud and friendly fraud. Experience in quality assurance is helpful.• Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.• Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.• Ensure accurate and appropriate responses to disputes.• Monitor disputed transactions for possible fraudulent activity.• Serve customers by resolving product and service problems