Nithuja Venkatesan Email & Phone Number

Dublin, County Dublin, Ireland

● Provide L2 and L3 level support for critical Global Markets payment and reconciliationapplications based on Oracle and UNIX, and regulatory reporting applications basedon Java, Windows and SQL Server, to ensure stable operation and availability.● Solid knowledge and understanding of Trade lifecycle and SWIFT processing.● Complete understanding of the ITIL framework.● Active involvement in Incident, Problem, Change and Release management followingthe ITIL standards and practices.● Work closely to maintain the customer SLAs and ensure no deviation in change,incident, availability or problem all year round. Effectively maintained 100% availabilityof all platinum services under my team’s scope.● Analyse and derive efficient technical and functional domain solutions for theapplication issues as well as workarounds to prevent business impact and coordinatewith other stakeholders including 3rd party vendors to achieve end to end solutions forincidents and problems.● Experienced in technical assessment and design of major and minor enhancementsunder application support team’s scope, coding and testing the changes and deployingin production.● Provide On-call support for batch processes, release and patching activities.● Proactively perform periodic application checks, monitor processes, applicationinterface/middleware, message traffic, connections, and trade flows to capture potentialissues, thus preventing major outages.● Reduce the cost of support by automating manual application checks and extracts.● Effectively coordinate the transition of new applications and enhancements fromdevelopment to production and support the transition for a smooth onboarding.● Participate in BCP, component failure tests and application DR testing periodically.Document and maintain relevant run-books and recovery procedures for applicationsand services.

Chennai, Tamil Nadu, India

● Provided L2 and L3 level support to treasury applications based on Oracle and UNIX.● Active involvement in Incident, Problem, Change and Release management followingthe ITIL standards.● Ensured 100% availability of the applications throughout the year and provided on-callsupport for the batch processes.● Worked closely to keep up the customer SLAs and manage Business expectationsseamlessly.● Analyzed and derived effective end to end technical and functional domain solutions forcomplex application issues.● Experienced in technical assessment and design of major and minor enhancementsunder application support team’s scope, coding and testing the changes and deployingin production.● Provided technical and procedural training to the support team and prepared relevantunderstanding documents and runbooks.

Chennai, Tamil Nadu, India

● Responsible for implementing regulatory reporting enhancements to retail bankingapplications.● Efficiently understood the functionality of the existing system quickly and assessed thelevel of code changes required to fulfil the business requirements.● Created high-level and low-level design documents for the enhancements.● Implemented the required code changes and performed unit testing and system testingwell ahead of the deadline.● Created handover documents and assisted with the transition before go-live.