Group Leader
Current Planning on production and manpower Monitoring Production & Quality reports Member of Knowledge Management Team (an in-house helpdesk) Handling complex claims Support in training / planning Data Collection of the errors committed by the examiners and present with the management Reporting to the management about the overall team performance on quality and coordinating for process betterment Participate in conference calls on subject related issues Identifying examiners with weak skill set and act as mentor Regular mentoring, motivating and unraveling the process ambiguities to make-work easy and bring about a marked improvement in productivity