Nithya Anand Email and Phone Number

- Branch Operations Management: Drive bottom line profitability through comprehensive management of branch operations, optimizing resource utilization, and overseeing operations across 16 branches in Mumbai, including Currency Chest and Voucher Verification Unit.- Risk Documentation and Reporting : Skilled in documenting and reporting operational risks using the CURA system, ensuring thorough examination and analysis.- Business Continuity Planning (BCP) : Provide guidance on Business Continuity Planning during unique situations, ensuring branch preparedness and resilience.- Regulatory Compliance : Ensure compliance with RBI regulations, manage counterfeit note reporting, and organize monthly customer committee meetings.- Operational Controls and Loss Prevention : Implement controls to minimize operational losses, maintain branch adherence to KYC and AML norms, and ensure timely reconciliation of cash holdings.- ERP Systems Proficiency : Experienced in working with multiple ERP systems related to General Banking Operations.- Collaboration and Internal Audits: Collaborate with Risk Management and Internal Audit units for compliance issues, conduct internal audits as a pre-emptive measure before external audits.- Training and Development: Lead training sessions for new staff, including Deputy Branch Managers (DBMs) and Tellers, ensuring their seamless integration and development within the organization.

-Customer Experience Enhancement : Responsible for enhancing customer experience across two regions, with a proven track record in improving Focus scores and Net Promoter Scores (NPS).-Continuous Improvement Strategies : Identified gaps and implemented strategies to boost service levels, facilitate digital migration, and drive continuous improvement in branch operations.-Sales and Service MIS : Proficient in preparing and analyzing sales and service Management Information Systems (MIS) to drive performance improvements.-Re-KYC Compliance : Successfully drove the Re-KYC agenda, ensuring adherence to compliance and audit parameters across the regions.- Customer Escalation Management : Skilled in managing customer escalations and complaints, effectively addressing issues and enhancing customer satisfaction.-Learning and Development: Led learning initiatives, including mock drills and exception handling activities, and facilitated the onboarding and support of new employees.- Retail Sales Enhancement: Pursued business agendas to enhance retail sales, providing guidance and support to the team to achieve organizational goals.-Audit Excellence: Achieved 5-star ratings for branches in internal audits, demonstrating a commitment to operational excellence and compliance.

Managed diverse responsibilities including account opening, cheque clearing, branch infrastructure management, ATM loading and unloading, query handling, daily branch MIS reporting, branch pre-launch expenses, coordination with various departments to ensure smooth operations, and conducting morning meetings and follow-ups. Also served as an authorizer for entries.

Overseeing branch operations to ensure seamless functioning, including daily tasks and audit compliance. Verifying cash transactions, NEFT/RTGS transfers, and managing inventory. Former teller experienced in handling clearing counter, proficient in banking software like Finacle and PayPro.

Worked as a summer intern with Wipro consumer care and lighting for 2 months. Worked on the project “evaluation of acceptance of color diapers in Indian market”. Acquired knowledge about Baby care industry.

Gained a good insight about google ad- words and how e- marketing works in India. Have learnt about SEO. Designed E- ads for shaadi. com.

Worked as summer Intern with Big Bazaar, Banshankri, for 3 months. Worked on the project topic "Customer profiling and customer satisfaction towards Big Bazaar, Banashankri, Bangalore". Gained insight knowledge how retail industry works.