Conduct training on US health Insurance claim processing for new hires and existing employees. Drive on line learning, Drive monthly PKTs.

Process Trainer for US background verification process.

Ticketing and Reservation Post booking assistance Training and Quality Assurance, GDS Training(Amadeus and Basic Galileo),Recruitment Assistance, SOP documentation.

Coordinate with PRA team leaders & team members for content to prepare training material for off site training.Assist Lead Trainers in preparing training material.Conduct Basic Fare Construction & Basic Passenger Revenue Account Training for Oman Air staff at Muscat, Oman.Assist the Sutherland internal team with UAT for newly developed in house PRA tool.First level quality check on Inward/Outward Interline Billing processed by Oman Air new staff.Analyse reports drawn from… Show more Coordinate with PRA team leaders & team members for content to prepare training material for off site training.Assist Lead Trainers in preparing training material.Conduct Basic Fare Construction & Basic Passenger Revenue Account Training for Oman Air staff at Muscat, Oman.Assist the Sutherland internal team with UAT for newly developed in house PRA tool.First level quality check on Inward/Outward Interline Billing processed by Oman Air new staff.Analyse reports drawn from newly developed in-house PRA tool & share report with supervisor.Coordinate with team members for Training material Show less

Conduct New hire training,refreshers based on training need identified through quality analysis,participate in process improvement projects

Started as a Trainee Associate for Fare Audit which involved checking Airline tickets issued by travel agents against GDS/Contracts & recover revenue from agent, in case, any fraud detected. As a Senior Associate, had an opportunity to work in the Dispute Management team wherein the job was to investigate on disputes received from travel agent via mail, co-ordinate on mail with client whenever required & resolve the dispute by either accepting or rejecting with explanation for the action taken.… Show more Started as a Trainee Associate for Fare Audit which involved checking Airline tickets issued by travel agents against GDS/Contracts & recover revenue from agent, in case, any fraud detected. As a Senior Associate, had an opportunity to work in the Dispute Management team wherein the job was to investigate on disputes received from travel agent via mail, co-ordinate on mail with client whenever required & resolve the dispute by either accepting or rejecting with explanation for the action taken. Later moved on to the role of shift in-charge & was responsible for handling team queries, supporting team leader with data for Team reports along with processing transaction & dispute management. As a Lead Coach, have managed operation & quality for a team of around 30 staff. Show less