Client Success Manager
CurrentManaging Oracle Fusion Cloud accounts across Higher Education, Health Care, and Finance in North America, serving as key stakeholder and project manager. Enhanced client user adoption through learning and development techniques and delivered impactful reports and dashboards. Took on additional responsibilities, including Change Management Projects, SaaS usage metrics optimization, and internal tools implementation. Led organizational-level trainings, developed internal process enhancements, and conducted monthly service reviews to ensure operational excellence.