Manage day-to-day leads with duties including discussing with prospects through call and send proposals as per their need and budget.Received an average 90% customer satisfaction rating during my tenure. Achieved reputation for exceptional customer service and client retention rates.Remained courteous and calm at all times, even during moments of intense customer displeasure.

Analyse and Assign leads for team members as first priority on daily basisFollowing with the team regarding their pipelines and conversionsSetting target based on the team’s individual skills and support them to achieve the sameForecast the number of leads to achieve the monthly targetProvide suggestions to marketing team for promotions based on client’s point of viewHonorured with Leadership Impact Award and Pinnacle Performer Award for achieving highest revenue for four consecutive months