Answering to leads from Bayut, Property finder, Booking.com, Airbnb and other related online bookings.Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner.Coordinating and multi-tasking job duties in a fast-paced environment.Maximize room rates according to company standards.Coordinate with clients and Guest Relations Team for bookings, apartment availabilities, and extra services.Responding quickly to calls and general enquiries to ensure guests are not kept waitingEnsure close alignment with Revenue Management to optimise revenues and occupanciesActively deliver to targetsEnsure that all reservations are captured into the system according to standard operating procedures.Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operations.Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered.Collaborating effectively with the Marketing Team to upsell any specific property.Working on other tasks or ad-hoc projects/activities as required.

research, product development, sourcing, production, marketing, distribution, sales, management

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters such as transportand restaurant advice.Processing meal and beverage requests.Accommodating general and unique requests.Diffusing conflict or tense situations with guestsMonitoring and prioritizing VIP arrivals, departures, special request andoccasions.Over bookings to be monitored and action need to be taken accordingly.

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters such as transportand restaurant advice.Processing meal and beverage requests.Accommodating general and unique requests.Diffusing conflict or tense situations with guestsMonitoring and prioritizing VIP arrivals, departures, special request and occasions.Over bookings to be monitored and action need to be taken accordingly.

-Responsible for the efficient function of the shift I was handling. Assisted guests and handled general administrative tasks in the front office such as receptionist’s duties, handling room reservation inquires and cashiering. Escort all early arrivals waiting guest to the Hospitality suite & check about their comfort. Handle the early waiting guest with coordination of reception shift leader & Manager, Guest Services by following up on room clean & call the guest to inform. Monitor the Hospitality Suite on daily basis & make all arrangements before guest check in. Print & action Guest Services trace report. Escort arriving guests to their rooms whenever possible after the registration procedure has been completed Meet & escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception. Carry out courtesy calls of in house guest Assist guests with general inquiries about the hotel & its facilities, as well as daily events & function. To cover upselling targets per month. Reply for necessary e-mails. Reservations knowledge VIP amenities to be place in rooms by sending reports VIP arrivals and departure handling Courtesy calls Guest preferences to be update in PMS Guest request handing and make sure its complete Arrange airport pick and drop for VIP guests OPERA PMS skills. Assist the F&B staff with Breakfast, High tea & Canape while we are working for VIP lounge. Check arrival for next day and make the pre-arrival calls/ e-mails in order to arrange airport pick up and drop. Prepare Club Rotana(VIP Lounge) Guest In House Pictures/Preferences Recognize loyalty guest and update alerts accordingly. Guest preference cards should update by guest and update in profile notes Check for early arrivals and allocate room prioritizing the expected arrival time and VIP levels. Ensure all guest outstanding request are completed.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Responsible for the efficient function of the shift I was handling. Assisted guests and handled general administrative tasks in the front office such as receptionist’s duties, handling room reservation inquires and cashiering. Escort all early arrivals waiting guest to the Hospitality suite & check about their comfort. Handle the early waiting guest with coordination of reception shift leader & Manager, Guest Services by following up on room clean & call the guest to inform. Monitor the Hospitality Suite on daily basis & make all arrangements before guest check in. Print & action Guest Services trace report. Escort arriving guests to their rooms whenever possible after the registration procedure has been completed Meet & escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception. Carry out courtesy calls of in house guest Assist guests with general inquiries about the hotel & its facilities, as well as daily events & function. Reply for necessary e-mails. Reservations knowledge  Courtesy calls Guest preferences to be update in PMS Guest request handing and make sure its complete Arrange airport pick and drop. OPERA PMS skills. Recognize loyalty guest and update alerts accordingly. Guest preference cards should update by guest and update in profile notes Ensure all guest outstanding request are completed.