I am a proactive Desktop Support Engineer with 11 months of hands-on experience in providing technical assistance and resolving IT issues in fast-paced environments. In my role, I have successfully diagnosed and resolved hardware and software problems, installed and configured operating systems and software applications, and ensured seamless connectivity for end-users.My skills include proficient knowledge of Windows and linux platforms, troubleshooting network connectivity issues, and delivering prompt solutions to enhance user productivity. I am dedicated to delivering exceptional customer service, collaborating effectively with team members, and continuously expanding my technical skills to meet evolving IT challenges.OS:-Windows , LinuxWindows Skills:1. Technical Support: Provided first-level support for hardware and software issues, ensuring minimal downtime.2. System Administration: Managed the installation, configuration, and maintenance of operating systems and software applications.3. Troubleshooting: Diagnosed and resolved issues related to desktops, laptops, printers, and peripherals efficiently.4. Network Connectivity: Offered basic assistance and troubleshooting for network connectivity problems, ensuring seamless access.5. Preventive Maintenance: Conducted monthly preventive maintenance, including regular updates, backups, and system maintenance tasks to ensure optimal performance.6. Documentation: Maintained accurate logging and documentation of support activities using ticketing systems.7. User Management: Managed user accounts, permissions, and access rights, maintaining security and compliance.8. Remote Support: Providing remote assistance and guidance to off-site employees.9.Collaboration: Working collaboratively with IT team members to escalate and resolve complex issues.Linux Skills :-• Installation & Configuration of Red Hat Enterprise Linux• File permissions• User Administration and password policy • Having the knowledge of configuring servers• Familiar with checking CPU and MEMORY consumption commands• Cron tabs and scheduling jobs• Have good knowledge on LVM • Have good knowledge on YUM configuration• Space and file management on servers• Making partition of hard disk as per the requirement• Giving Permission to the Linux files as per the requirement• Special permissions such as STICKYBIT , SETGROUP ID , SETUSER ID CHATTR AND ACL• NFS Configuration, FTP Configuration• Basics Shell scripting.Personal DetailsNAME: BELLAM NITHYANANDAFATHER'S NAME : B. MANJUNATH LANGUAGES KNOWN : ENGLISH , TELUGU