Learning and DevelopmentProactively contributed to the planning, coordination, and execution of various training programs and events, ensuring smooth delivery and high levels of participant engagement. Successfully managed documentation and administrative tasks, including organizing training materials, attendance records, and HR-related documents, while demonstrating creativity and organizational skills to enhance employee engagement initiatives through recreational activities and games. Gained valuable experience in logistics coordination, stakeholder communication, and project management within the L&D framework, actively supporting diverse programs such as Effective Communication, The Learning Lounge, Coaching for Leaders, ESG Target Setting, First Aid and CPR Training, Problem Solving, and Monthly Onboarding, contributing to their seamless execution and overall success.Employee EngagementAssisted in planning and executing key employee engagement activities, such as the Company Open House, Monthly Birthday Celebrations, and HR Team Bonding Sessions, ensuring seamless coordination and positive employee experiences. Conceptualized and implemented creative activities, including interactive games and thematic decorations, to strengthen workplace culture, while designing and distributing impactful communication materials like email invitations, event posters, and internal announcements to promote initiatives effectively. Conducted research and developed content on leadership, communication, and motivation for training sessions, contributing to professional development programs, and proposed innovative ideas for team-building activities and engagement themes to foster collaboration and morale.Collaborated with cross-functional teams, including IT, Administration, and Recruitment, to ensure successful event preparation and execution.

I have learnt a lot from this job especially the dental tools and how to handle patients. I also learnt on using the machines to do teeth X-Ray and others too. Learnt on braces and teeth structures.

I was given the Best Customer Service Representative Award on 2022. I also have understand more on how does the system works and gain skills. Increased efficiency by 10% by getting good feedback from customers I was assisting.