Nithya Kannan Email & Phone Number

• Analyzing sales data and performance metrics to identify trends, patterns, and insights related to product sales. Utilizing data visualization tools like Tableau, Excel, PowerPoint to present findings in a clear and meaningful manner• Providing Task automation using VBA macros, Creating dynamic reports with PivotTables• Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP, XLOOKUP, INDEX MATCH, Named Range• Implemented slicers with VBA automation to enable users… Show more • Analyzing sales data and performance metrics to identify trends, patterns, and insights related to product sales. Utilizing data visualization tools like Tableau, Excel, PowerPoint to present findings in a clear and meaningful manner• Providing Task automation using VBA macros, Creating dynamic reports with PivotTables• Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP, XLOOKUP, INDEX MATCH, Named Range• Implemented slicers with VBA automation to enable users to select dynamic time periods for data visualization.• Creating and maintaining regular sales reports, dashboards, and metrics to track KPI's, such as revenue, call attainment, product sold vs promotional enablement, call activity, and sales funnel metrics• Monitoring and tracking sales team performance gaps, providing recommendations for improvement, and supporting sales incentive programs.• Leveraged macros and advanced Excel functionality to automate data processing tasks, resulting in a 30% reduction in report generation time• Developed and maintained complex Excel-based reports and dashboards for tracking KPIs and providing actionable insights• Successfully migrated manual reports to Tableau, improving data accessibility and efficiency.• Implemented Area Scorecard analysis on calls and sales data to provide YTD and TTD metrics.• Utilized LOD expressions to drill down into geography levels, enabling detailed analysis and insights.• Leveraging Tableau's features and best practices to create compelling data visualizations. Choosing appropriate chart types, colors, and layouts to effectively communicate sales trends• Implementing automated data refreshes and scheduling, setting up data connections and triggers to streamline data extraction and integration processes• Provided production support to tableau users and wrote custom SQL to support business requirements Show less

Chennai Area, India

• Designed and developed interactive Tableau dashboards for helpdesk ticket analysis, providing real-time insights into ticket-related metrics. • Experience in creating different visualization using bars, lines, maps, scatter plots, histograms.• Experience in developing business users reports to provide on demand data analysis using excel and created charts and pivot tables in excel.• Built the incident reporting & dashboard in Tableau, setting up key performance measures like… Show more • Designed and developed interactive Tableau dashboards for helpdesk ticket analysis, providing real-time insights into ticket-related metrics. • Experience in creating different visualization using bars, lines, maps, scatter plots, histograms.• Experience in developing business users reports to provide on demand data analysis using excel and created charts and pivot tables in excel.• Built the incident reporting & dashboard in Tableau, setting up key performance measures like incident response time, resolution time, SLA Compliance metrics, Incident backlog etc.• Publish the incident dashboards to various production support leaders• Developed prioritization dashboards, categorizing tickets by priority (high, medium, low) for efficient resource allocation.• Written SQL queries using joins, grouping, aggregation and nested queries.• Designed and maintained resolution code dashboards for incidents, facilitating trend analysis.• Created daily ticket tracking dashboards, including ticket creation, closure, in-progress status, pending, queued, resolved, and SLAs on hold.• Implemented SLA monitoring dashboards, analyzing response and resolution times based on priority.• Designed a calendar structure for visualizing ticket data over time, enhancing data accessibility and trend identification.• Followed the agile process and experience working with Scrum master and product owners Show less

Chennai

• Implemented Velocity Validation, Approval and Underwriting rules in velocity framework for various insurance line of business• Successfully delivered end to end line of business implementation• Completed INS21 external certification• Designed and configured Underwriting, Notices, Correspondences and Declaration forms using VTL & Java• Performed integration testing in UAT and QA environments to ensure quality deliverables• Attended daily scrum call with the onsite team for… Show more • Implemented Velocity Validation, Approval and Underwriting rules in velocity framework for various insurance line of business• Successfully delivered end to end line of business implementation• Completed INS21 external certification• Designed and configured Underwriting, Notices, Correspondences and Declaration forms using VTL & Java• Performed integration testing in UAT and QA environments to ensure quality deliverables• Attended daily scrum call with the onsite team for status update and discuss any blockers• Ensured the tasks are done within the budget and delivered on time• Mentored 2 members and trained the new joiners in the project• Implemented complex rating logic with no defects during customer testing• Written SQL queries, views to pull reports and analyses the issues Show less