Nithyakumar Gurusamy Email & Phone Number

India

Vishakhapatnam Area, India

Technical Support Escalation  Point of contact for all IP Office and CM Technical escalation In house training to the technical team Working closely with customers on Critical Issues Highest level of Technical support representation on escalation’s Handling critical and chronic issues Managing projects for Avaya product implementation  Projects.

Chennai Area, India

 Worked with the customer/prospect to identify and understand the business requirements, issues, and critical Business process, future business plans so as to drive a Technical Solution combined with solution of other supporting team. Propose solutions and service offering both at a generic business level as well as for specific business needs of.

Chennai Area, India

 Implemented effective quality assurance procedures to ensure all technical Telecom services within established levels. Worked and supported company projects as required and meets all expectations for accuracy, completeness, and timely responses. Prepared and maintained documentation, technical reports, and provides follow up status on Technical support.

Dubai, UAE

Responsible for installation & configuration of, Avaya Gateways G430, G450, G650, G700 along with S8300, S8500, S8700 media servers with all series model of phones. AVAYA IP Office EPABX Systems, IPO 406, 412 and 500 and advanced applications like Voicemail Pro, Call Accounting Software, Call Centre Solutions and all Application oriented installations on.

Chennai Area, India

Timely response to all technical service issues including purchase, renewals and customer satisfaction inquiries. Responsible for handling customer service issues that were complex and technical in nature that, required in-depth diagnosis and resolution.Maintained the highest level of customer satisfaction and adherence.