Agency: U3 InfotechClient: GIC

Agency: ACPClient: ACRA (Govtech)

Client: Standard Chartered Bank (SCB)· Responsible for developing application using Java language and spring framework (Spring Boot, Spring Data, Spring Cloud Stream) and related technologies on Cloud based platforms· Responsible for executing software development from conceptual phase to testing phase.· Working with vendors and business analyst and End Users within organization.

Skills acquired :1.Core Java: OOPS, Exception Handling, Multithreading, Collection Framework2.Front End: HTML5 / CSS3, JavaScript, JQuery3.Back End: Servlet, JSP4.Web Server: Tomcat5.Application Server: Oracle WebLogic6.Database: MySQLProjects Undertaken:1.Employee Management SystemTechnology Used: Core Java: OOPS, Exception Handling, Collection Framework, File handling2.Online Shop WebsiteTechnology Used: Front End: HTML5/CSS3, JavaScript, JQuery3.Online Cab Booking System Technology Used: HTML5-CSS3-JavaScript-Servlet-JSP-JSTL-Database (MySql)

1st level Application Services Support for Capital Markets, Core Banking and Risk Business Applications in Credit Agricole in EMEA + ASIA domainsHandle Requests and Incidents ManagementPerform Service Monitoring ChecksTechnical Environment : Unix , Control-M v6.4 (BMC), CFT, Networker Backup (EMC)Managing Data Backup and Restore Operations EOD Batch Monitoring for various countries

Deploying the build as per the required setupAssembling the different models of servers as per the order request.Testing and debugging the failures of the P and I Series Power System Servers.Perform changing of fabrication board or parts if found faulty Handling the Part Tracking System and Non-conforming Material system to accomplish test process.Possess Good working knowledge of manufacturing and engineering tool (MFS Client , MFS host)Testing and Clearing the configuration for Hardware Configuration Management Tool.Handling the IBM server's console (AIX, HTX, DST, IDE) for configuration and error handling.Execution of the Python file using Auto-V.Execute and monitor the batch files from multiple servers.Assist in performing any applicable maintenance to tools used in Testing and resolve issues.Keep tracking the system for pipeline testing.Track the system performance using Duluth tracking system in IBM work environment.Trained in testing Miscellaneous Equipment Specification (MES).

Troubleshoot to ensure that both Copper (Cu) & Gold (Au) wire bonding machines are able to bond without having any issues.Use optical microscopes to collect & analyze data for the ball bonding of the equipments to ensure that they are within the right specification.Enter the collected data into Oracle.

Technical Support: Aug 2010 – Jun 2011 SINGAPORE TELECOMMUNICATIONS LIMITEDCommunicating courteously with customers by telephone Providing help and advice to customers using the organization's products or services Handle calls and serve customers as technical helpdesk [Re: issues of mioTV, internet(SNBB), mioVoice, Fibre Technology]Used computers extensively in querying customer accountsIssuing refunds or compensation to customers Also part of the assurance call teamCall up customers to enquire about their product after the field technicians have went down to resolve the issue they have been facingAssistant Team Leader : Jun 2011 – Oct 2011SINGAPORE TELECOMMUNICATIONS LIMITEDAssistant Team Leader for Singapore Outbound TeamGenerate reports for Outbound TeamProficient in generating Excel DataDo Quality Audits for all the agentsPerform training to new agents joining the Technical Helpdesk on Fibre Welcome Call Campaign Liase with KL staffs for Outbound CampaignExecutive Officer in Resolution Team : Nov 2011 – Aug 2012SINGAPORE TELECOMMUNICATIONS LIMITEDSpecialize in dealing with termination and Top Management and VIP complaint customers such as IDA complaint cases and Customer Relation Department (CRD) complaintsCreation of reports such as Call Drivers, Trending, Repeated Caller, Staff Productivity for management purposesLiase with KL Staffs for daily operationLiase with other stakeholders such as the Network Team and Product Team to investigate and rectify the cases which have a surge of calls in a short period of time