Nithyasri Ram Email & Phone Number

Wallington, Gb

London Area, United Kingdom

• Experience includes working on configuration related changes, developing Lightning WebComponents (LWC), Apex code, Experience Cloud and Skuid.• Worked on the Experience Cloud Marketing Project and successfully upgraded the Quick QuotePortal and Customer Portal from Aura to Lightning Web Runtime (LWR).• Worked on the Originate 2.0 Team and successfully migrated multiple functionalities from Skuidusing LWC, Flows and Apex.• Visited regional office and ran a workshop to showcase the reporting capabilities of Salesforce – wereviewed a few requirements and built reports as part of the workshop.• Interacted with 3rd Party – Took ownership of EDQ (a managed package tool by Experian) andconfigured it to provide Address and Phone verification. During the course of the project had multipleinteractions with the Experian team to jointly solve issues.• Mentorship and Support – Guided the junior members of the team in their professional journey. E.g.Guided Apprentices with their course work, Salesforce Certification and helped them with theirSalesforce related tasks. Also supported other team members in problem solving via brainstorming.• Conducted Knowledge Sharing Sessions on LWC, Experian Reports, Flows, JavaScript conceptsand building LWR websites.• Supported the Marketing team to set-up all their Aura portals.• Partner Support – Supported the Testing team (Wipro team) in understanding the system.• Leverage Past Experiences – My experience as a Scrum Master helps me and the team in runningthe Stand-Ups, Knowledge Sharing Sessions and Refinements.

London, United Kingdom

• Working with 3 scrum teams and running all scrum ceremonies – 1 team focuses on Continuous Improvements (Kanban) and the other 2 teams work on our core products (Scrum)• Handled projects in multiple areas such as Risk, Governance, Regulatory and Security• Ran Project Kick-off Workshops. In these workshops I focus on explaining key concepts like Story Pointing, Sprint Ceremonies, Sprint 0 checklist, DoD and DoR. • Actively participated in the Estimation Focus Group – The aim of the group is to formalise the level of estimation (range/accuracy) at each stage of the Project Lifecycle• Coordinated between On-site and Off-shore teams (Partner Teams)• Running stakeholder mapping exercises to get a better understanding of our stakeholders• Promoting the use of automated Dashboards in JIRA to provide more transparent MI• Spearheaded the initiative to formalise the DoD and DoR across the unit• Unified/Simplified workflow across projects in Premium - Lead this initiative and implemented a simplified workflow for Scrum and Kanban Projects• Created the Agile Calendar Activity to focus on continuous improvements across the projects.• Put together an Agile Focus Group. The aim of this group is to focus on 5 areas -Learning and Sharing, Adaption, Identification and Resolution of Issues, Standardisation and New Agile Trends.• Coached the BAs to vertically slice the stories so that each sprint had a "demo-able" output• Exposure to multiple technology projects - BPM, APIc, IIB, Java and BI• Streamlined the Development to Support handover resulting in reduced involvement of the Dev teams in post GoLive issues• Working with the Release, DevOps and Scrum Teams to co-ordinate the release run books

London, United Kingdom

• Worked with 2 scrum teams and ran all scrum ceremonies. The teams worked towards building APIs, Webhooks and Integration with 3 rd party solutions like Feature Space.• Assisted in setting up the “Fundamentals Team” – This is an initiative to enable identified members from every team to upskill on DevOps• Initiated “Freaky Friday” – A hackathon held within the company aimed at motivating teams and sparking innovation• Setup the Dependency Board which helps identify risks/dependencies across teams and highlightsmilestones• Maintained and updated Scrum Masters backlog for bringing continuous improvements.• Generated Lead Time/Cycle Time metrics and helped the business teams to understand the hindrances to delivery • Planned and participated in Sprint Demos to business teams• Worked closely with the POs to help them keep the backlog refined• Used different Retrospective techniques (Sailboat, Marshmallow Challenge, etc) to keep the teams engaged• Made sure that all the retro items are tracked and worked on by the respective owners• Maintained the physical board for the both the teams.• Assisted the PO in running the story boarding session for creating a new MVP• Followed the POP (Purpose – Objective – Process) model to run meetings

Pune Area, India

Client: IBM/Lenovo/Toshiba Primary Skill: Scrum Master• Designed, Developed and Presented a PoC for moving the application from a Lotus Notes Client-based (legacy) solution to a Web-based solution• Actively involved in Value Stream Mapping of the current processes and arrived at the Wait Time • Responsible for creating and submitting monthly metrics – Lead Time and Cycle Time• Conducted daily Stand-ups with the team• Activity involved in keeping the Walls of Work up-to-date• Responsible for Release and Iteration Planning, Retrospectives, Work Estimation, Risk and Issue Management • Represented team in Backlog refinement calls with the Product Owner at regular intervals• Worked with the Product Owner to prepare a detailed test plan• Updated the Trello Board at portfolio level to show the team’s status• Used RTC to create Epics, User Stories, Tasks and to log/track Defects.• Undertook various initiatives to implement organization level objectives within the project – E.g. Implemented TeamStudio Release Manager Tool for Automated Deployment in response to a call to adopt DevOps • Involved in automated testing using Selenium• Mentored new team members on Agile Framework Other Responsibilities• Involved in the analysis & documentation of AS IS system and design of the TO BE solution• Responsible for Data extraction and cleansing• Supported the customer during UAT cyclesSupported the legacy system during the design/development of the new solution

Navi Mumbai, India

Client: R Com Project: Sales Automation Portal• Understanding the business requirements and evaluating the feasibility of implementing the same on Lotus Notes Platform• Designed an architecture wherein data could be collated from multiple systems (GIS and Clarity), processed in Lotus Notes and then sent to Selectica for raising the CAFClient: R Capital Project: Online Recruitment Portal• Actively involved in the Requirement Gathering• Designed the architecture

Pune Area, India

Client: Alfa Laval• Support and maintenance of Alfa Laval CRM Tool in Lotus Notes • Handled a module which takes care of replication of information across different servers• The existing CRM tool of Alfa Laval was built on object oriented concepts, studied the current architecture of the system in order to implement new requirements. • Created a COM object in VB to interact between C++ application and Lotus Notes • Created Use Cases using Influx and SDM using Rational Rose• Requirement and Impact Analysis• Estimation of Change Requests• Preparation of Solution Documents for the new Change Request• Handled Archival Requirement for the databases• Training other team members• Responsible for Unit and Integration testing• UAT support at client side (Sweden)

Mumbai Area, India

• Developed online attendance and leave management system for Wockhardt India Ltd.• Developed a Discussion Forum for Country Wide Bank• Worked independently on all phases of projects from design to implementation• Interacted with client to gather requirements and provide status updates on projects• Implementation and training• Responsible for Unit Testing and UAT support• Support and maintenance of delivered solutions