With 8 years of professional experience, I specialize in delivering high-quality solutions. My expertise spans managing projects, process improvement, escalation and stakeholder management, cross-functional collaboration, training and overseeing teams of service desks and vendors.In my roles, I have driven impactful changes, coordinated cross-functional teams and enhanced processes for better efficiency and customer satisfaction. At Adobe, I managed new feature requests and operational enhancements for cloud and SaaS products, improving case management processes.My experience includes:Program & Product Management: Led projects from inception to delivery, ensuring alignment with business goals and client needs.Process Improvement: Identified and implemented process enhancements, optimizing workflows and boosting efficiency.Escalation Management: Handled and resolved escalations, maintaining seamless operations and effective issue resolution.Stakeholder Engagement: Managed stakeholder relationships with clear communication and timely updates, ensuring alignment and satisfaction.Cross-Functional Collaboration: Worked with Engineering, QA, Product, and Sales teams to resolve technical issues and deliver high-quality solutions.Training & Team Oversight: Provided technical and process training, conducted quality audits, and reported performance metrics to leadership.Recognized as a Star Performer , PEER and Customer Champion, I thrive in dynamic environments demanding strategic leadership and collaboration.