Nitika Jain Email & Phone Number

• 16 years of experience in software delivery space • Rich experience in providing end to end Project/Program Management expertise throughout software development project lifecycles (Agile/waterfall)• Successfully implemented Multi Cloud Salesforce projects which includes Sales Cloud, Service Cloud, Data Migration, Deployments using CI/CD process (Gearset/GITHUB), Integration using MuleSoft/Dell Boomi/BODS, Cloud Coach, Marketing Cloud (Pardot), SSO implementation, Community Cloud etc..• Proficient in managing CRM technology projects, collaborating with cross functional teams & global clients (US, Japan, ANZ, EMEA) in different domains i.e., Retail, Health Care, Recruitment, EAS etc.• Well versed with all agile ceremonies such as Daily scrum call, Sprint planning, Sprint Retrospective, Sprint reviews, Velocity, Burn down charts, story points etc.• Worked as SFDC Project Manager, SFDC Program Manager, SFDC Project lead, SFDC Business Analyst, Scrum Master and SFDC QA Lead• Expertise in Client handling & communication• Experience in preparing various RFP’s, SOW and MSA documents.• Manage and executed all phases of SDLC, including initiation, Estimations, planning, execution, implementation, CR’s, SIT, UAT, Go Live, Closure• Manage Team’s competencies, Skill, certifications, and appraisals.• Proactively identifying the potential risks impacting project success and work towards its mitigation and contingency plans • Achieved 67,800 points on Salesforce Trailhead with 104 badges.• Working as part of Global Recruitment Team – Hiring new talents for TCS• Working as Auditor for both Internal and external Project Audits with Deloitte, KPMG, CMMi etc.• Part of TCS Delivery review committee to perform the FI checks. • Responsible for preparing and sharing various reports and Dashboards to all stakeholders from time to time to update on Project status.• Responsible for discussing and driving good CSI from customer.