Engagement Manager
Current- Successfully leading a multimillion dollar engagement with a biopharmaceutical manufacturer to analyze highly sensitive patient data, gaining critical insights into patient outcomes. Developed and implemented statistically informed Patient Outreach Campaigns across various Digital and Phone channels for a bio immunologic drug that improved therapy persistence by ~5%, enhancing overall patient care and treatment effectiveness.- Led a national drug launch reporting initiative to proactively track patients through their onboarding and adherence journey. Facilitated multi-disciplinary team collaboration to monitor and address challenges in the insurance and access process, successfully identifying and mitigating patient drop-offs by 7% in the initial phase of launch.- Managed demystification of Reimbursement process to identify patient drop off points and helped refine access and reimbursement strategies leading to improved drug access for ~200K patients.▪Championed the consolidation of performance reports and KPIs to establish a unified source of truth for organization-wide performance reporting. Collaborated with cross-functional teams to align business rules, resulting in streamlined and consistent metric tracking, thereby optimizing executive decision-making.- Spearheaded the design and consumption roadmap for multiple products tailored for field representatives, ensuring interactivity and a guided user experience. This initiative improved the operational efficiencies in the field by 26%.- Facilitated Insights board, newsletters and executive leadership presentations synthesizing the insights for quarterly Patient Support Programs’ effectiveness assessment for various brands and franchises.