Nitika Semwal Email & Phone Number

India

India

I am honored to be a part of Silver Lining, an incredible global team of small business supporters changing the economy — one small business at a time!As Silver Lining's Senior Project Specialist, my primary responsibilities include the following:Chief Customer Officer Project ManagementCustomer Team Special Projects CoordinationManaging and Coordinating Projects with the Product teamCustomer Team Training Coordination & Kanban ManagementCommunity Coordination with the Growth Team

Since 2005, Silver Lining has been helping small business owners worldwide build more profitable and sustainable businesses through their tech-enabled and data-driven small business growth program - SLAP™ - the Silver Lining Action Plan. Their proven behavior change science methodology is the new modern approach to the age-old problem of growing a small business. I am honored to be a part of such an incredible global team of small business advocates who help change the world - one small business at a time! As Silver Lining’s Executive Manager, I manage our CEO’s priorities. I take great pride in making sure things are running smoothly and receive deep satisfaction in squashing any issues that arise. I’m an expert at playing point guard by controlling the ball and making sure that it gets to the right player at the right time. Expertly managing time and information allows us to focus on what matters most, the small businesses we serve!Silver Lining is always on the lookout to find mission-driven individuals to join our global remote team. If the thought of making a real impact on small business owners lives and by extension families, teams, communities, and local economies is appealing to you, visit Silver Lining’s career page for open positions: https://smallbizsilverlining.com/careers

Nyc

Nyc

• Managing the mail box of CEO• Follow up on emails – Internal as well as external• Hiring new team members.• Training new joiners • Operations management • Coordination between Team India & Team Canada • Attendance and leave management of team India• Payroll verification of team India • Handling administrative tasks & ad hock responsibilities.• Data base management and lead allocation for the team of agents in Canada.• Initially worked as a lead coordinator - Calling leads to convert them into clients.• Handling incoming calls of any new company calling in to sell their services or products.

Bangalore

• Handling Order management.• Maintaining partner’s database.• Stock planning and ensuring availability.• To build up a lasting, trustworthy and secure business relationship with the partners • Ensuring timely fulfillments of all commitments • Ensuring collection as per company policy.• Coordinating with the logistics team to ensure proper and timely delivery of products.• Developing and expanding the distribution channel to enhance the product reach and achieve targets.Achievements- • Successful completion of many multi location projects.• 100% target achievement Quarter after quarter.• Individually handled orders up to the value of Rs.30L (Single order).• 100 % achievement in terms of timely collections from partners.

• Was part of a Mortgage Voice process for a US Client handling customer’s account• Taking inbound calls regarding Loans, Payments, Insurance, Bankrupt accounts etc.• Informing customers regarding the legal implications in case of defaults.• Credit reporting in case of delayed payments• Providing the customers solution and information regarding payments• Generating Leeds for clients other products such as insurance, mortgage linked credit cards and Short term loans• Preparing reports of all the amendments in the process for circulation among the team members