•Help the clients (businesses) by providing them optimal solutions for their trucking HOS compliance needs as mandatory by the FMCSA and DOT.•Placing timely follow-up calls for after sales service support and product updates.•Providing live on road assistance in cases of non compliance with the DOT officers.•Ensuring that the HOS logs are complete and compliant as per the regulations set by FMCSA .•Placing outbound calls to new businesses for education and product pitching for ELD SYSTEMS and it's benefits.•Creating new business profile and update the existing ones on internal CRM through manual web scraping .•Usage of different call tools such as EYEBEAM , Call Tools,CISCO and internal CRM .•Retaining the clients who are leaving or have stopped using the product to use it by guiding them about it's benefits and feature updates.