Nitin Batra Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Hands on experience to lead IT product management, software architecture and development team to build Payment and Collections domain at DIRECTV for our residential and commercial business(B2B) by providing best in class experience how our customers engage on our platforms for payments. Responsible to build ground up API led strategy to build payment integration using Mulesoft /AWS to integrate our IT systems with Payment Gateway, and CGI product for collections. I am an advocate and collaborate closely with Marketing, Finance, Enterprise Architecture, Vendor product companies to prioritize and deliver our company vision in the payment and collection domain.Deep understanding of IVR, Customer Care, User Experience, payments and customer billing

Greater Los Angeles Area

Lead Solution Architect at IBM Consulting ( Client : AT&T B2B domain)Leading a team of Solution Architects for our Media and Telecom client AT&T in North America. Responsible for Digital transformation for Enterprise customers(B2B) ranging from small business, large business, Government, AT&T large business to support our customers for best in class products and services.Certified IBM Enterprise Design Thinking Practitioner. SAFe and Azure Cloud Foundation (AZ-900) Certified.Innovation champion at IBM to channelize the Innovation for our customer. Successfully launched EVOLVE Innovation Program at IBM.

El Segundo, California

Enterprise Solution Architect in Digital Experience Technology Services. Responsible for Digital experience for Business customers ranging from small business, large business,Government, AT&T Premier, AT&T Business Center etc.Led merger activities of DIRECTV video with AT&T and migrating billing system from DIRECTV to AT&T Amdocs Enabler. Led the Architecture for AT&T Business Center (B2B) website to provide Best In Class Customer Experience to our business customers for Products like VOIP ( AT&T Collaborate , IPFLEX , Network on Demand , AVPN , Dedicated Internet etc. )

Amdocs Atlanta & Alpharetta

Development expert with client T-Mobile,USA at Atlanta and worked extensively on Prepaid Billing , PostPaid Billing and MVNE Business model.Have Led successful business implementation of MVNE/MVNO business at T-Mobile, USWorked with Telecom majors like T-Mobile ,USA , Sprint USA , Vodafone,Mobilkom Austria, Debitel Germany, Vodafone Netherland and True Thailand for Development, Design and Support activities related to Amdocs Billing Products . Key Point of Contact for Development, Support activities related to Enabler -Turbo Charging CES 7.5 (Amdocs Billing Product –Turbo Charging ) for Vodafone. Frequently travelled to client sites such as Vienna, Hamburg, Netherland, Tel Aviv to understand business requirements and product implementations. Undertook assignments and interacted with clients to understand existing processes and deliver to-be business processes. Managed offshore and onshore team while on work assignment at Debitel Germany. Presented a winning solution of Rolling Free Minutes functionality and helped deliver product as part of MPS (Message Processing System) development. Collaborated with other application groups such as MAF (Message Acquisition and Formatting, CSM (Customer Support Management), AR (Account Receivables) to deliver critical client assignment. Good understanding of Parallel Implementation of Amdocs key Billing products Ensemble and Enabler. Maintain strong business relationship and understanding with Amdocs’ clients and Business Heads.

Development Expert for Video On demand (OSS) Worked extensively on Broadband projects developed on C,C++ ,Unix platform .

Master Of Science - Ms, Ai, Machine Learning, Human Computer Interaction

Master Of Business Administration - Mba, Growth Strategy And Business Development, A

Bachelor Of Engineering, Computer Science

Nano Degree, Front End Web Development

Activities and Societies: Front End Web Development with hands on experience in HTML , CSS , Vanilla JS , REACT JS , Git etc.

Education record