 Responsible for maintaining MIS and regular updating the same. Looking after PMKVY, ELSTP and recent projects taken by the Company. Looking after Management Information System activities. Coordinating with the associated center SPOCs to Collect the MIS Data Uploading the data on SDMS (Skill Development Management System) Portal Making correction in the MIS as per the request of the center via email Responsible of documentation of all the upcoming/New Projects Looking for preparation of application files as per the given formats of SSCs Taking regular reports from the centers Preparing formats as n when required Maintaining MIS for the review of center performance Responsible for Completion of all Documentation of the centers Efficient dealing of complaints to completion and enabling satisfaction of centers Maintain proper record of complaints/queries received and resolved Responsible for maintaining MIS for the review of Performance on daily and monthly basis.

 Coordinating with onshore credit and customer service team in USA. Researching and resolving customer inquiries. Researching payment applications. Generation of credit reports and assigning credit limit to advertisers. Processing reconciliations. Processing charge backs. Keeping track of the advertise adjustments. Releasing of advertisements for publication via web based tool SII. Generating and Analyzing Aging reports. Setting up accounts for billing via mainframe tools PBS. Doing Reference Checks. Resolving Customer Inquiries