• Taking care of the EdTech-based product demos for external clients.• Organizing Clients’ Training sessions post purchasing the Products.• Managing Ad hoc Clients’ Query handling/ Refresher sessions as per the timely requirements.• Conducting Training for the new joiners and the existing sales team.• Maintaining and keeping up to date the backend Knowledge database content for the Internal Help Centre portal.• Managing and curating social media content, including promotional offers, product information, and other relevant updates.

• Conducted Training for the new joiners and the existing customer care team.• Training included process and software knowledge with an emphasis on verbal communication ethics.• Organized refresher sessions for the team members who required improvement and conducted ad-hoc sessions (as per the requirements).

• Conducted Training for the new joiners and the existing Customer Care team.• Product and software training with an emphasis on chat and email communication ethics.• Managed crafting and DIY project content.• Quality monitoring and regular feedback.• Performed detailed DSAT Analysis monthly.

• Facilitated soft skills and process training for the new and existing team members.• Regular quality checks followed by immediate feedback.• Incentive calculation and pay-out review for the employees across various departments. • Monthly Team Performance Report presentations covering- achievements, challenges, and areas of further improvement.

• Developed Management Revenue Cycle Systems• Prepared Monthly Measurement and Reconciliation Reports.• Performed complete variance analysis of the monthly revenue performance numbers. • Prepared and presented the Team’s Performance report for Monthly Governance Meet. • Organized Training and Quality sessions for the new joiners.

• Analyse the creditworthiness of the card members.• Review the Financial transactions of the card members.• Observe card members’ behaviour with the other Financial Institutions.• Analyse the risk associated with the card member.