Heading Service Planning Operations responsible for Service Strategy, Process Enhancement, Customer Experience Management, Cost of ownership, Service Marketing & Promotions. Network development. Monitoring Dealer business viability and profitability. Customer retention thru various service marketing initiatives.

Regional Aftersales Manager for North Region, key responsibilities include:- Managed the team of 4 field managers, supporting dealer aftersales and parts operations, technical operations, allied business, wholesale business and independent aftermarket.- Responsible for enhancing “Customer Experience” in the region through continuous process improvements, manpower training and customer engagement activities.- Responsible for ensuring high penetration on Field Campaigns and for Reduction of Warranty Cost.- Responsible for liaising with the dealer network to create and implement practical business plans that drive quantitative and qualitative performance improvements.Major Accomplishments:- Opened maximum ASO (Authorized Service Outlets) to increase the reach in region.- Achieved highest penetration in Service campaigns across Pan India.

Responsible for retailer channel management, After Sales & Spares network policy, Network Development, Technical Support, Technical capability development, Retailers manpower development, Product Planning, Product launch strategies, After Sales marketing, Spare parts sales and marketing.Responsible for Service Marketing Activities like Free Car Care, Service Programs etc. Integration of Workshop automation, Service Brand Promotion.Coordinating with retailers on parts ordering, warranty, inventory, and profitability of channel. Monitoring the parts business of dealers, monitoring the profitability, stock structure, stock turn over and ABC analysis, 9 Box analyses, FIFO etc.

Responsible for retailer channel management, After Sales & Spares network policy, Network Development, Technical Support, Technical capability development, Retailers manpower development, Product Planning, Product launch strategies, After Sales marketing, Spare parts sales and marketing.Responsible for Service Marketing Activities like Free Car Care, Service Programs etc. Integration of Workshop automation, Service Brand Promotion.

Managed Aftersales Retail Standards, Handled half of the BMW India Dealer Network,Handled High Security Service, ISPA (Integrated Server Process Application) Aftersales Business Development, New Dealer Development, Establishment of DMS, NDB, S- Gate and ISIS development.Handling the 4S Dealers of Delhi, Chandigarh, Chennai and 3S dealers of Hyderabad, Cochin and Kolkata for Aftersales activities.

After Sales Planning, After Sales marketing, CSI Management, Dealer performance audit and analysis and direction setting, External party tie-ups.Managing Aftersales Retail Standards, Service Marketing, Dealer's network profit and loss management. Handling CR department and making presentation to management regarding J.D Power survey.

Network development, Impart technical and soft skill training to Dealer mechanics, Technical support, Implement service promotional activities, Dealer profitability.

Time and Motion study, Kaizen implementation. Handled the production line of MIG welding. Reduction of production process, Shorten the movement time for finished good from one station to another.