As the Head of Business Operations, I handle strategic planning and execution of all activities. I optimize processes, manage budgets, track performance, and ensure team collaboration. I oversee project governance and risk management. Building and maintaining strong client relationships is crucial. I also lead HR functions like talent development and stakeholder engagement to create a positive work environment. I focus on continuous improvement to drive success and growth.

In my previous role as a Senior Project Manager, I oversaw every critical aspect essential for our project success. My top priority was ensuring exceptional customer service delivery, maintaining high levels of client satisfaction while strictly adhering to our service level agreements and deadlines. As the primary escalation point, I promptly addressed any significant challenges faced by the team, using my strong communication skills to navigate through complex issues effectively.Crafting tailored proposals and quotations to meet our clients' specific needs was another key responsibility. Additionally, I took full ownership of our project operations, managing tasks from budgeting and forecasting to closely monitoring our progress against predetermined targets. I ensured our projects stayed on track to achieve their objectives and maintained optimal client satisfaction levels by managing changes effectively and addressing any issues promptly.Building and nurturing strong relationships with our clients and stakeholders was crucial. I also ensured strict adherence to all relevant rules and regulations and used appropriate tools to keep our projects organized and running smoothly. This comprehensive skill set empowered me to lead our team effectively, consistently meet our project goals, and ensure our clients' ongoing satisfaction with the outcomes of our projects.

In my previous role as the Head of Human Resources, I provided strategic leadership by aligning HR initiatives with the long-term objectives of the company. I oversaw policy development and enforcement, ensuring that HR practices adhered to legal and industry standards. Managing HR teams, I nurtured growth and maintained best practices while ensuring regulatory compliance with labor laws and ethical standards. Developing talent acquisition, retention, and nurturing strategies, I drove performance evaluations and improvement initiatives. Handling employee relations, I resolved conflicts and promoted a positive work environment, overseeing training programs to enhance employee skills and growth.Moreover, I drove initiatives fostering diversity, equity, and inclusion, leading and managing change efforts across HR and the organization. Efficiently managing HR budgets in line with organizational goals, I interacted with diverse stakeholders to ensure their needs were met while fostering positive relationships. Collaborating with senior management, I aligned HR strategies with broader business objectives to drive organizational success. Through these efforts, I cultivated a high-performing and inclusive workplace culture that supported the company's overall growth and success.

• Arrange Induction Program for new joiner. Company introduction. Client introduction. Terms of contract. • Clarifying the offer letter. Complete joining document collection. Signing the induction completion and document hand over formalities. Opening the bank account if required.• Sending the documents to head office and ensure date of joining and employee id generation. Ensure appointment letter given. Send the singed letter back to head office• Ensure that notice period is complied. Ensure that project handover is complete. Obtain NOC from project manager. Preparing full & final settlement papers. Normal releases ensure that head office sends the reliving documents in time. Take Exit interview and document reasons for leaving in his file.