Nitin Gupta Email & Phone Number

Vadodara, Gj, In

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Worked as customer experience specialist for voice process and later moved to chat process. Recognized as "voice of customer" once and "top performer" once.

Vadodara, Gujarat

Provided customer service on all accounts to ensure quality and resolve problems.Grew tourism business from the ground up, including developing business plans, hiring all staff and obtaining initial investments.Developed and managed relationships with vendors and suppliers.Trained, motivated, and disciplined a team of 07 travel professionals.Successfully completed more than 300 international packages in 03 years and 03 months with a 98% customer satisfaction rate.Responded to customer requests via telephone and email.

Vadodara, Gujarat

Promote and market the business, sometimes to new or niche markets.Sell international travel products and tour packages.Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.Deliver and exceed branch performance and productivity.Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers.Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance.Deal with customer inquiries and aim to meet their expectations.Provide sales reports to head office.Implement alternative and innovative ideas for achieving new business.Oversee the smooth, efficient running of the business.Motivate the sales team to hit and exceed their targets and ensure company profitability.Meet regularly with team leaders to give them sales figures and plan how they approach their work.Meet company directors who advise on strategy and find out about any local issues and future trends.Oversee the recruitment, selection, and retention of staff as well as payroll matters and staff training.Organize incentives, bonus schemes, and competitions.Deal with disciplinary matters and customer complaints.

Diploma In Electronics And Telecommunication Engineers, Electrical, Electronics And Communications Engineering, 63.5%

Activities and Societies: Received scholarships for scoring the highest percentage in the entire institute every time between the 02nd.

High School Diploma, High School/Secondary Certificate Programs, 82.86%