Nitin Gupta Email & Phone Number

Toronto, Ontario, Canada

Guadalajara Area, Mexico

Highlights (Development Manager):Jun 2016 - Jun 2020- Leading all backend applications in BSS area in Amdocs Innovation Center in Guadalajara, Mexico. Responsible for Turbo Charging (Rating), Invoicing (Billing), Customer Management, Revenue Assurance, Reconciliation modules. Team size 30.- Responsible for 6 major accounts in Mexico & Latin America (Telefonica's & AT&T).- Worked on Postpaid/Prepaid/Wireline/Wireless customers, Prepaid/Postpaid/Hybrid customers.- Worked on Migration projects along with creating solutions or rectifying the existing designs.- Responsible to recruit and setup new team in the new Amdocs center in Mexico. Ensure effective training(conducting) along with meeting the timelines for deliverables of the project.- Worked as a Technical mentor to all the new team members.Responsibilities/Tasks:1. DevOps methodology implemented in the team with a blend of Agile. Setup SRE mindset and structure.2. Multiple Automations were done to ensure stable production to ensure reduction of manual efforts. Worked on AI tool.3. Support 12*7 in continuous collaboration with Service Delivery Managers & clients, to meet SLAs and seamless production. 4. Working together with multiple business units, like Delivery/Testing/Migration/Product team, on knowledge transfer to have the right ecosystem. 5. UT/IUT testing6. Provide ST/UAT/E2Etesting support.7. Recently started working on MicroServices implementation of a client.Achievements in current Role:1. Rated as Outstanding Manager by Client & Amdocs Management. Received multiple appreciations from Vice President of SmartOps CALA.2. Always appreciated, as most reliable person with ability to design solutions & find/facilitate resolutions of all kind of issues, by management/customer.3. Major role in establishment and development of SmartOps team in Amdocs, Mexico.4. Setup multiple processes in the Mexico Center, ensuring quality compliance.

Montreal, Canada Area

I have worked in BSS area of Telecom Domain having expertise in multiple applications like Turbo Charging (Rating/RLC), Invoicing (Billing), Customer Management (CM), Replenishment (RPL), Revenue Assurance (RA), Reconciliation modules(RECON). I have very good overall Telecom Domain knowledge (Call processing as well as Billing). Worked on Postpaid/Prepaid/Wireline/Wireless customers. Outstanding performer throughout my career.Worked for multiple clients as a part of A-team. Bell-Canada/Telus/Mobilicity/Sprint/ATT/MetroPCS. Briefly with Rogers. Expertise in multiple Amdocs products starting from Enabler to CES Modules Rater/TC/RLC/INV/SRM/RPL/CM. Good understanding of AR/OMS/MEC/CRM applications. Worked very closely with testing teams to help them test positive and negative scenarios. Helped in making good Test Calendars.o Managed the team as Tech Lead in TEF Galaxy project.o Managed the team as Group Leader & Tech Lead in USCC project.o Scoping & CR Development - New functionality development on Client Request.o Decision making and Direct communication with the BA’s/client.o UT/IUT testingo UAT/ST/E2E testing support

Montreal, Canada Area

o Managed the team as Group Leader & Tech Lead in Sprint project.o Scoping & CR Development - New functionality development on Client Request.o Decision making and Direct communication with the BA’s/client.o UAT/E2E/ST/IUT testing supporto Leading the knowledge enrichment of Rater application within the Team.

Pune Area, India

Worked as Software Developer (Sr. SME) in Delivery Unit (CR Development). Enabler - Rater/PC/Event Formatting Team for Amdocs (Client – Sprint/AT&T) for 1 yr 8 months.

Pune Area, India

Development/Production Team for Amdocs (Client – Sprint & MetroPCS) for 1 yrs and 10 months.

Mumbai

Worked as Assistant Systems Engineer (ASE) in MTX (Nortel MSC) CDMA Product Development project for Tata Consultancy Services (Client - Nortel Networks) for 2 yrs&9 month. Worked in Call Processing on NORTEL switches and analyzing issues and fixing them in PROTEL. UT/IUT testing. Experience in Win-Runner tool.