Nitin Gupta Email & Phone Number

Faridabad

• Accountable for IT operations in India, China, Malaysia, Thailand, Korea and Australia• Automation of vital process, governance, CISA / ISO audit compliance, IT Security, Regulatory Audit Compliance• Improve white collar productivity through making ERP as business lifeline- ERP improvement projects, 24x7 support• BYOD/ Mobile Device Management (GOOD works)• Developed Intranet SharePoint Portal for India and Regional HR• Work along with the APAC IT Regional team• Manufacturing IT: Automation, Continuous Improvement, Application support (AutoCad, Creo, Winchil, Catia, Medusa, Siemens etc)• Business Applications (IT enabled): Implementations/Optimization/Automation of Business processes, Paperless office automation• Facility Management all plants, warehouse and sites- Hardware & Software support, Licensing• Servers- MS Windows 2008/12, Installation, Troubleshooting, Patch Management (WSUS), Anti-Virus (SOPHOS)• Server installations, Migrations, Up-gradation • Network- LAN/WAN, MPLS, Internet, Intranet• IT Asset Management & Office IT and peripherals• Planning system details with business owners for Business Process & Cost controls in the system• User trainings, Test plans, Acceptance Management from users and the business• Review and initiate measures for automating / streamlining internal processes• Contract Management and Vendor Management• IT Budgeting- CAPEX, OPEX

Navi Mumbai

Key responsibilities of this position were managing current and establishing new IT facility and multiple streams and multi cultured teams for European client Locations: Mumbai (2 sites), Bangalore, NOIDA, SwitzerlandTechnical Support services (ITIL based):• 241 client’s telecom stores across geographies, 1 Production Datacenter, 1 DR Data Center• UNIX- Linux, AIX, Solaris, HP-Unix• Windows, VMware, Citrix and ESX Servers• Handling Proxy Servers, Email Servers, Middleware Support• McAfee- End Point Encryption, Anti-Virus• Oracle & SQL Server databases• PL/SQL, TOAD• Storage- EMC, Clarion, Symmetrix, NetApps • Backups & Recovery - Legato Networker, BCVs, Tape Library management• Application Support and Application Release• Patch Management, IT Security• Validating Scope, SLA/KPI, Business Impact • Networking Management, CISCO & Juniper Firewalls• DR and High Availability- Clustering, Replication • Asset Management, IMAC Services (Install, Move, Add, Control)Business Operations:• Conceptualized and implemented IT Preferred Partner (ITPP) program for low cost sourcing• Established framework for Supplier Management and Governance including Contract Management• Implemented Processes & Tools to support all IT back office operations including project approvals, SOW creations, financials tracking and timekeeping• Supplier Management, Capacity Management and Resource Management

Noida Area, India

Service Line ManagementService Delivery ManagementService ImprovementOperationsProject ManagementTransitionsAccountable for entire IT Infrastructure support for 3 Head Office Sites, up to 800+ multi locations client business centers/stores, Hosted IT Services on up to 3 Data Centers, Multi Location teams- Windows/VMware, UNIX, Networking, Server Engineering and IT security and controls teams to the set up and support 24x7 dedicated IT Infrastructure in 4 separate environments:Locations: Chennai, Bangalore, NOIDA, US, Singapore, GermanyStreams for IT Technical Support services (ITIL based):• BlueCoat Proxy Servers, Reverse Proxy Servers• Symantec Email Solution for 3200 users• Clustered Web Servers, Application Servers• F5 Load Balancers for Application Server Farms, Web Server Farms access• Duplexing with PowerPath• High Network Availability through NIC Teaming, F5 Load Balancing for trouble free application performance and High Availability• Oracle RAC, RMAN, Hot Backups in Clustered Environment• DR across production and Disaster Recovery Data Centers• Asset Management, End-Of-Life Server Handling, Risk management• ITIL based Process Improvement & Standardization, Cross Skilling of teams for Productivity Improvement• Implemented strong processes around Critical Incidents, Change Management, Escalation ManagementBusiness Operations:• Supplier Management, Contracts• Established framework for Supplier Management and Governance including Contract Management• Implemented Processes & Tools to support all IT back office operations including project approvals, SOW creations, financials tracking and timekeeping• Capacity Management• Resource Management

Noida

Overall delivery responsibility for Technical Support, Process and quality perspective for multiple projects, multi-cultural and multi-location teams under Shared Services.Locations: Pune, Chennai, NOIDA (3 sites), UK (2 sites), GermanyTechnical Support services & Application support projects• Oracle & SQL Server databases• Oracle STREAMS for Reporting, Replication and High Availability• Tape Vaulting for Securing data backup safety• Hardware and Software support• DR and High Availability- Clustering, Replication • Windows, VMware,Citrix and ESX servers• Linux, AIX, Solaris• Middleware• Backups & Recovery - Legato Networker, BCVs, Tape Library management• Patch Management, IT Security• Validating Scope, SLA/KPI, Business Impact • Networking Management• Risk Planning and Mitigation, Coaching and mentoring of resources and managing attrition• Productivity improvement, maintain and then subsequent improvement of Operating margin• Disaster Recovery & Business Continuity planning• Incident Management, Change Management, Problem Management• Designed and implemented Knowledge Management solution

Bangkok, Thailand

I was accountable for 2 Sites and 48 client Stores and 5 Ware-Houses to provide 24x7 support with onsite & offshore teams• Windows 2000, 2003, 2008 Servers• UNIX- Linux, Solaris Servers• Oracle8, 8i, 9i & SQL Server database support• RMAN, Snapshots, Replication• Patch Management• Backup Strategy & Recovery• Application support & Project Management• Release Management• Creation of Statement Of Work • DR setup for critical systems• Incident Management & Trend analysis of calls• Root Cause Analysis of Sev1 problems• Building and maintaining strong team

Noida Area, India

Responsible for In-house enterprise ERP, HR & Financial applications, IT Resource Management Group for Windows, Unix, Network, Desktops, Printers, Laptops, Internet, Backups, Operations and onsite support projects at New Delhi, NOIDAGE Alsthom, Indian Army, Other domestic, international projects• Windows 2000, 2003, 2008 Servers• UNIX- Linux, Solaris Servers• New Server builds• Oracle 8i, 9i Database Management, Migrations• Hot & Cold Backups• Disaster Recovery & Replication• Setting up of servers for Indian Army on Sun Solaris (Enterprise 450)• Server Data Migration (PL/SQL)• Application support and development using PL/SQL, D2K Forms, Reports• Writing PL/SQL procedures and functions in the Back-End• User trainings & Acceptance• Handling IT Infrastructure & Networking with associate of third party• Handling IT Vendors, Service Providers and AMC Provider

Faridabad Area, India

• Implemented ERP across 2 manufacturing Auto -Ancillary plants of Escorts Ltd- MORRIC India Ltd & Escorts Ancillaries Limited • ERP application support across multiple locations for Yamaha Motors - Faridabad & Surajpur Plants• ERP application support across multiple plants of Escorts Tractors Ltd, Escorts Corporate Centre• Facility Management, Anti-Virus Implementation/Support, Server Installations, Operating System, Printers, Scanners, Internet, Network, Desktops, Laptops, Application support at Escorts Corporate Centre & Chairman Office, Escorts Hospital• Windows 2000, 2003, 2008 Servers- Installation, Troubleshooting• Linux, Sun Solaris Servers- Installation, Troubleshooting• Database support for Oracle 7.x, 8, 8i• Network- LAN/WAN, Office IT• IT Security implementation and manage the WSUS Server for Windows Patches & Service Packs, Security updates• DHCP servers security and group policy implement as per network required• Hot and Cold backups, Incremental backups, Tape Vaulting• Hardware & Software support, Licensing• Internet support to end users in the organization, across all manufacturing plants• Planning system details with business owners for Business Process & Cost controls in the system• User training, Test plans, Acceptance Management from users and the business• Application Support- Installations, Maintenance and Troubleshooting at Client-Server level• Review and initiate measures for automating / streamlining internal processes• Vendor Management

New Delhi Area, India

• Development of Oracle based low end ERP - PL/SQL, Forms & Reports (Oracle Developer 2000), Procedures, Functions, Development in Oracle based diverse fields of Agro-Machinery, Telecommunications, Health care, Construction & Material handling equipment, Automotive & Railway Ancillaries, Information Technology and financial services• On site User interaction and demonstration of software• Scope defining and mapping of users requirements verses software• PL/SQL Procedures and Functions • User Training, Test Plans, Acceptance, Training Manuals

B.E, Mechanical

B.E

Mba, Information Technology

MBA (IT)

Master Of Business Administration - Mba, Information Technology