Nitin Kishor Email & Phone Number

Delhi, India

As Training Professional -Trainings Delivered- CCNA R&S with Live Labs- CCNP Enterprise with Labs- Silver Peak SDWAN Deployment with Labs- Juniper IP core with Labs- Cisco Security with ISE and Firepower- SDN and SD-WAN- Securing Networks- Firewall Management and Administration- IP Routing- Switching Technologies- Network Management- Unix Administration- Juniper Networks Certified Associate – JUNOS(JNCIA)- Juniper Networks Certified Specialist – JUNOS(JNCIS-SP)As Consultant -Consulting Assignments -- Designing Sliver Peak SDWAN Networks for Client of Wipro.- Network Audit for Enterprise Network for client of IBM.- Speed Enhancement for Internet Service Provider Network.- Managing Security for Client of TCS.

Ncr India

- Worked on Business case in identifying the viability of Proposed Business or Offering.- Business development activities including proactive proposals, presentations, Demos, Proof of Concept and customer visits globally.- Lead the team to prepare and deliver the questionnaires, Solution response, Dimensioning, Costing, Pricing, Statement of Work, Statement of Compliance and Customer Presentations for the RFP/RFI responses.- Instrumental in winning important MS deals worth million Swedish Krona which included Response to RFP, Compliance, Solution Document, Head Count Estimation, Tools Cost, Customer Presentation, Negotiation, Business Case development, Commercial Etc.- Engaged 3PP globally for delivering the overall solution of the customer requirements.- Worked on Security Solution involving SIEM, NGFW, IDS, IPS, Vulnerability Management, Penetration Testing, Email & Web Security. Designed Managed Security Operation Center.- Worked on Voice and Data Service Analytics solutions. Designed Service Operation Center (SOC) and Customer Experience Management (CEM) Solutions.- Designed Network Operation Center (NOC) for Operations which includes People, Tools and Processes.- Delivered Consulting Service to Unitel Angola for Service Operation which helped Ericsson to Up-sale.- Worked with Many Customers Across the Globe which includes DU Dubai, Turkcell Turkey, Ministry of Defense Kuwait, MCI IRAN, Airtel Africa, MTN Nigeria, Telenor Myanmar etc.

Ncr India

- Engaged with Customer and Region with Pre-sale, Business Development activity in Middle east and Africa Region.- Handled SOC (Service Operation Center)/CEM (Customer Experience Management)/ESPA and other tools for Tier 1 Operator in RMEA and RSSA as SME covering all phases like Pre-sales, Commercials, Business Workshops, Transformation and Operations.- Headed the Design and Development of CEM (Customer Experience Management) system.- Headed the project team consisting of different domains SME of RAN, CORE, Transport, DBA and Java.- Organized and Conducted several recruitments Drives to hire new SOC/CEM related resources in the teams.- Actively Represented SOC and CEM in the Regions and global forum.- Interfaced with external vendor like JDSU, Polystar for their portfolio and Probe based input for CEM.- Organized workshop and studies for Event, Counter, Probe, Terminal Agent Based CEM system.- Project Management for Development of important Modules of CEM like Subscriber Analysis, Network based Analysis, Handset Based Analysis and Application/Services Analysis, Geo Location Based, Call Flows, Optimization of network. - Conducted Soft skill trainings for different teams in the organization to enhance their personal development.

Ncr India

- Fully responsible for managing the IP backbone and Packet Core Network for Airtel Africa (9 Countries) under managed service contract.- Headed a team of managers/Team leads to support Incident Management, problem management and change management delivery. Team comprises of 50+ members.- Manage the interfaces with other domains, Departments, Tier –III and external customer. - Responsible for Competency developments and Personal development of the resources.- Responsible for complete life cycle of appraisals in the teams.- Responsible for delivering the Operational KPI as per the agreed contract.- Organized and Conducted several recruitments Drives to Hire new resources in the teams.- IP Network involves Multi-Vendor (Juniper, Extreme, Cisco, Redback) for Routers, Switches, Firewalls- For Packet Core Network involves Multi vendor (Juniper, Ericsson, SUN) for SGSN, GGSN, DNS, Radius.- IP Backbone network supports GSM, GPRS, 3G, Voice, Data, IN, VAS services.- Technology involves in the networks are MPLS, VPN, IPsec, OSPF, BGP.

The Hague Area, Netherlands

- Developed Global network designs from high-level architecture, to specific end-to-end component interconnectivity and configuration- Conducted and participated in design reviews.- Designed medium-to-large scalable Enterprise networks and thorough understanding of topologies and routing.- Understood the services that use enterprise networks and translate their requirements into detailed network design.- Translated high-level security policies into network design.- Advised to customers and project managers given the constraints of time, resources and budget.- Wrote standards document with global scope.

The Hague Area, Netherlands

Project Validation & Guidance Team Lead (Consultant) - Headed and managed a team of International engineers who were responsible for ensuring that a project delivered is fully supportable by Operations (through approved and used standards). - Build the new team in Malaysia to achieved the off-shoring task within targeted timeline of 3 months. - Accomplished and exceeded the KPI targets for completing the request in timely and agreed SLA timeframe.- Performed the yearly review for my team which includes target setting, mid-year reviews, yearly appraisal - Developed the Processes for the WAN transformation project and ensured that the developed/changed processes are communicated and followed by the teams.- Developed the Documents/Checklists for WAN Transformation Project to increase the efficiency and quality in the team/organization. - Worked as Technical Project Lead for WAN Transformation projects for many countries worldwide.- Owned the Change for WAN Transformation project to communicate and get it approved in the timely manner with the customer.- Advised and gave guidance to the project on Global standards, processes & procedures and work instructions.- Ensured that all the project deliverables are fully supportable by Operations.- Implemented the Global Network Infrastructure changes as per the Technical Implementation Plans.- Worked with AT&T AVPN Core and Customer Edge Networks.IP Management Engineer (Consultant)- Handle complex requests by assigning the correct IP addresses and ranges for telecom projects and keep the database/Live Network Configurations up to date. - Handled problems related to saturated User network and their subnets. - Participated in the projects related request management for crosschecking the implementations.

The Hague Area, Netherlands

- Built and Managed a team of 30+ highly skilled Network Engineers.- Recruited New members in the Team and coach them to integrate in the team.- Managed the Carrier Development Plans including training for the team members. Performed the yearly reviews for my team which includes target setting, mid-year reviews, yearly appraisal. - Achieved the cost savings of more than 20% from the forecasted budget of my cost center by directly negotiating with external vendors and aligning the business requirements.- Exceeded to 5% of KPI (Key performance Indicator) and SLA (Service Level Agreements) target for my department for Incident Management, Problem management and Change management. Achieved Core IP network Availability of 99.98%. - Managed and Provided support for 2nd line Incident Management, Change Implementation, Problem management, capacity management Change co-ordination, Configuration Management for the T-Mobile wide network in Netherlands which includes MPLS Core, VOIP, GPRS, O&M, Production, Enterprise and TMO international Network.- Created and maintained On-call Rota for 24*7 support for Incident Management.- Managed the External Vendors for their Support, Reviews, Purchase Orders, Approvals of Invoices (Using SAP).- Guided and Participated in Design, Architecture, Implementation of IP MPLS Core and Edge Network.- Guided and Participated in Design and implementation of QOS, Traffic Engineering in the MPLS Network.- Supervised the Migration of VOIP, GPRS, O&M, Production, Enterprise Edge Networks traffic via the MPLS core.- Responsible for providing 2nd line support for WLAN network in Netherlands.- Supervised the Reviews, Designs and implementations of New Services and changes on Data Networks in T-Mobile.- Represented TM-NL Network Team in the International TM organizations.

The Hague Area, Netherlands

Packet Switch - GPRS Team Lead- Managed the team of Packet Switched core network specialist.- Exceeded the targets and SLA for 2nd Line Incident Management, Change Implementation and Problem management.- Responsible for overall 2nd line Incident management, Change Implementation, Problem management, Capacity Management of GPRS Network which includes GGSN, SGSN, LIG, BG and CG.- Responsible for Implementation and Operations of 3G data network. VAS (Value Added Services) Team Lead- Managed and build a team of VAS Support experts.- Responsible for 2nd line Incident Management, Change implementation, Problem management, capacity management Change co-ordination, of Ericsson MMS system, Nokia SMSC and Comverse Voicemail system and other messaging platforms.- Implemented the MMS R1 to R2 migration project.- Co-ordination with Vendor (Ericsson, Nokia and Comverse) on Day to day operation issues.- Responsible for Operation and maintenance of VAS (MMS, SMSC, Message Router, VMS) Platform.- Planning and co-ordination of day to day activities, Delegation of task and resource management.

The Hague Area, Netherlands

BEN Netherlands:- Installation, Commissioning, Integration, Upgrade, Configuration, Operations and SAT for all the GPRS IP Network Elements (GGSN, FW, DNS, BG, Switch, LIG).- Helped customer to achieve the milestone of doing GPRS commercial launch.- Transfer competence to the local colleagues and shared knowledge with the customer.- Installation of the Change Notes /Technical Notes/Change Deliveries on all the GPRS Network Elements.- Participated in the GPRS system Emergency support roster for all the customer in Netherlands and Belgium.- Build up competence with Nokia Charging Gateway Rel.2 and working with Rel. 1 CG system.CELLCOM Israel:- Worked with the customer CELLCOM in Israel to transfer the competence related to the GPRS IP equipment including firewall and Cisco routers and do the advance level troubleshooting. - Supported Customer to set up the procedures in the daily operations and maintenance work.CEGETEL France:- Worked with the customer CEGETEL in France and Performed the Operating System and Firewalls upgrade operation to Checkpoint FW 4.1 SP5a in the Live network for customer CEGETEL. - Supported Customer with GPRS Packet core day to day operation activities.

The Hague Area, Netherlands

BEN Netherlands :- Providing the Installation, Operation support, Administration, Upgrade, Technical Support and Emergency Duty (For Nokia Benelux Customers) for : Nokia Netact i.e. Network management system , SMSC i.e. Short massage Service Centre, NDW i.e. Network Data warehouse (Very large Oracle Database),LAN (switches Catalyst 2900) and WAN ( Cisco Router 3600 series) Networks. - Operational support, configuration changes of HP –UNIX 10.20 with High Availability environment, NIS, NFS, Oracle 7.3 DBA Backup & recovery, Routing protocol EIGRP, Nokia NMS s/w T11, Nokia SMSC S/w SC5A and Nokia NDW s/w ND3.- Commissioned and integrated NMS 2000, 2+1 Server T-10 cluster Environment with three app. Server on it from the scratch.- Provided the technical support and solved the Help Desk Cases of NMS 2000 for the GSM Customers.- Tested the HP- 3.4 Intelligent Network (IN) Platform for the product line in Finland. It involved the mated pair SCP, High Availability SMP Configurations.

New Delhi Area, India

- Achieved specialized extensive training (3 months) and skills on Nokia 2G Networks, NMS platform, IN platform for future assignments around the world.- Implemented Nokia NMS Platform in Nokia Netherlands for customer BEN (Mobile Operator).- Coordinated with Product Line for New Change Release, Testing of Change Notes and Implementation of New Release and change notes in the Live Network.- Supported Local Telecom Operators via support center for 2nd Line Incidents and problems resolutions on 2G networks.

Pgdba, Post Graduate Diploma In Business Administration

Be, Electronics & Telecommunications