Nitin Krishna Dass Email and Phone Number

• Lead the Data Strategy for the Customer Operations Planning department by leveraging data to its fullest potential.• Be the technical authority for the department, leading on the creation of processes for data deployment and integration to help our analysts and planners deliver insight to the wider business ensuring decisions taken are supported by strong technical analysis.• Build new and enhance existing models by enriching datasets, developing new predictive factors and using… Show more • Lead the Data Strategy for the Customer Operations Planning department by leveraging data to its fullest potential.• Be the technical authority for the department, leading on the creation of processes for data deployment and integration to help our analysts and planners deliver insight to the wider business ensuring decisions taken are supported by strong technical analysis.• Build new and enhance existing models by enriching datasets, developing new predictive factors and using advanced modelling techniques.• Transition our legacy reporting to a fully automated BI solution with self-serve capability and continue to build and maintain our reporting portfolio.• Invest in and build a high performing team, ensuring the function is exceeding expectation. Develop the skills and knowledge in the team so that individuals have the expertise to achieve current and future business requirements and demonstrate growth in their capabilities.• Using commercial awareness, influence and communicate across multiple business areas and partners to promote new opportunities for data to be used effectively.• Continuously challenge conventions, improve & innovate to deliver business values for Direct Line Group. Show less

• Customer segmentation within analysis/modelling to help understand how different customer types behave differently for different types of interaction. • Use SAS to interrogate datasets in UNIX, SQL and ORACLE environments to create and maintain data driven customer journeys for all key customer transactions across Sales and Service, including propensity for customers to follow different routes through the journeys.• Ownership of the SAS models to overlay cost to each step of the… Show more • Customer segmentation within analysis/modelling to help understand how different customer types behave differently for different types of interaction. • Use SAS to interrogate datasets in UNIX, SQL and ORACLE environments to create and maintain data driven customer journeys for all key customer transactions across Sales and Service, including propensity for customers to follow different routes through the journeys.• Ownership of the SAS models to overlay cost to each step of the journey, and outcome to create cost / benefit analysis. • Work with the wider DLG analytical community to overlay pricing decisions to models to understand the interaction between price and customer behaviour, and therefore impact on the Operations and costs. • Work with the wider DLG analytical community to enable customer segmentation within the SAS models to produce insight into how different customer types behave differently in different circumstances. • Work with other areas in the business to integrate our methodology onto other analysis pieces(e.g. Claims journey and costs by segment) • Work with Capacity Management Leadership team to develop and execute training and support plans for the wider department analyst community. • Act as a ‘consultant’ to advise on how best to leverage new data and SAS capability within the wider business. • Support various Proof of Concepts from both a technical & business perspective.• Develop statistical techniques & models that can be utilised by the wider analysis community to drive business benefit. Show less

• Lead SAS Developer for the Motor product responsible for delivering insight into a multi-billion pound business operation.• Developed methods of data extraction and built MI systems which enable the production of management information, so that the operation has sufficient, accurate and appropriate data on which to base its key business decisions. • Sourced data on a daily, weekly & monthly basis from the relevant environments using SAS Business Intelligence tools including Enterprise… Show more • Lead SAS Developer for the Motor product responsible for delivering insight into a multi-billion pound business operation.• Developed methods of data extraction and built MI systems which enable the production of management information, so that the operation has sufficient, accurate and appropriate data on which to base its key business decisions. • Sourced data on a daily, weekly & monthly basis from the relevant environments using SAS Business Intelligence tools including Enterprise Guide, SAS DI Studio, SAS Web Report Studio, Base SAS / SQL and other programming skills to enable the production of insightful Management Information.• Worked with Claims Operational Management and analysis teams to design and implement fit-for-purpose reporting containing relevant, accurate, timely and commercially-focused Key Performance Indicators. • Digitised reporting where feasible to make technology do its work and minimise the need for unnecessary manual data manipulation.• Taken responsibility for my own development to maximise personal contribution to the team, as well as support the coaching of junior SAS developers in order to improve the overall capability of the team in the long run.• Identified, owned and managed the risks involved in running our business appropriate to my role, in line with our risk framework.• Adhered to Design Principles, shared best practices with colleagues and managed the release process ensuring that the code has been tested, packaged for release and the technical documentation is in place. Show less

• Established and maintained robust datasets and reporting which support the delivery of Claims performance Management Information reporting in respect of the Motor Product.• Worked with Claims Operational Management and colleagues in the Motor Analysis teams to design and implement fit-for-purpose dashboard-style reporting containing relevant, accurate, timely and commercially-focussed Key Performance Indicators. • Sourced data on a daily basis from an array of environments by using… Show more • Established and maintained robust datasets and reporting which support the delivery of Claims performance Management Information reporting in respect of the Motor Product.• Worked with Claims Operational Management and colleagues in the Motor Analysis teams to design and implement fit-for-purpose dashboard-style reporting containing relevant, accurate, timely and commercially-focussed Key Performance Indicators. • Sourced data on a daily basis from an array of environments by using SAS (Enterprise Guide, SAS DI Studio, SAS Web Report Studio, Base SAS / SQL) to provide actionable business intelligence.• Continuously seek to improve the quality of MI provided to the business, and to support, prioritise, and challenge ad hoc requests from the business. Work with the business to educate and shape the MI request in order to better meet objectives, and reinforce a culture of working in partnership by keeping stakeholders informed and updated.• Adopted a creative approach to resolving complex problems in mining and manipulation of data, identify alternative non-standard mechanisms and approaches to achieve the desired output. Show less

• Developed, produced and analysed Management Information to provide an explanation of historical performance, trends and make recommendations to the business to improve profit drivers across the Claims operations. • Assisted in the development of systems and processes to improve the quality and efficiency with which management information is produced.• In charge of developing and producing Management Information for extremely sensitive areas such as Risk/Auditing and Counter… Show more • Developed, produced and analysed Management Information to provide an explanation of historical performance, trends and make recommendations to the business to improve profit drivers across the Claims operations. • Assisted in the development of systems and processes to improve the quality and efficiency with which management information is produced.• In charge of developing and producing Management Information for extremely sensitive areas such as Risk/Auditing and Counter Fraud.• Quantifying cost centre variances (positive & negative) through detailed impact and root cause analysis.• Interrogating data sources using statistical tools to provide analysis and identify areas for profit driver improvements.• Challenging business decisions through impact analysis.• Focusing on costs, process improvements and/or efficiency to contribute to the profitability of the company.• Employee feedback and support representative for the department. Show less