Nitin Kumar Email & Phone Number

London, England, United Kingdom

Managing Overall Delivery in the Account. Account P&L managementResponsible for Account growth

United Kingdom

*Service Delivery Manager for the Global Accounts of WIpro* Responsible for P&L* Managing Service across all the infrastructure towers like Service Desk, Digital workspace, Networks, Platform (Datacentre & Cloud) using ITIL Framework & Processes and Infra Security.* Responsible for organic sales (Delivery Led) within the account. *Managing a team of 200+.

New Delhi Area, India

Delhi Ncr

Delhi NCR

 End to End driving all the technical activities in Datacenter like any new implementation, Upgrade, Incidents, Execution of any Change Request, Outages and other schedule/emergency activities.  Single Point of Contact of all the Datacenter related activities, Audits and customer visits.  Owner of all the production (Authentication) related Services.

New Delhi Area, India

 Responsible for end to end IT Operations at all the locations Nationally on 24*7*365 basis which includes Desktop Management, LAN/WAN Management, Server Management, Managing Security Services, Voice Technology (Nortel and Aspect) management from Central Location. Responsible for entire Datacenter Managing all the datacenter related audits as well as.

New Delhi Area, India

 Leading multiple teams like End User Support, Server Management, Network Management and Datacentre Support team.  Tracking all the critical Incidents and Problems which is Impacting Business through the CRM tool Clarify.  Managing all the OEM’s and ISP’s and other service providers like DELL, HP, Bharti, TATA & Reliance.  Identify and Maintaining Risk.

Noida Area, India

 Managing the overall all service delivery and SLA Adherence at all the 12 Sites across India.  Planning, execution, monitoring, controlling and implementing the new Projects. Managing a team of 12 members, deployed at various locations in India. Managing their Training Needs, Appraisals and hygiene issues.  Maintain and work on Service Improvement.

New Delhi Area, India

 Handled a team of 50 engineers deployed at various client locations to provide complete IT & hardware support as well as FMS support.  Overseeing key accounts such as Honda Seil cars, Denso India, JCB India, BEL, Xansa, Escort Heart, HCL BPO and Goodyear Tyres.  Handling AMC, FMS, and SAS renewals for existing clients, establishing & implementing.