Nitin Kumar Email & Phone Number

Noida, Uttar Pradesh, India

• Experience in using Salesforce, JIRA, Confluence, Knowledge base, OKTA SSO, Microsoft Teams, Slack.
• Address customer technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Responsible for checking integration between client’s ATS/CRM and our tool, API integrations, checking XML logs, JSON file for any issue.
• Pulling reports/data via SQL queries. Experience in HTML.
• Perform post-resolution follow-ups to issues/requests and Document all in Salesforce.
• Setup Zoom meetings with the clients to get more insights on the issue and provide resolution accordingly.

Noida, Uttar Pradesh, India

• The role was to provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end-users of US and CANADA with technical issues for.
• Involved in all weekly and monthly tech meetings to expose technical skills, manage skills and take the right decisions.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a given timeframe. Handle customer queries in the store related to MS Office, Outlook, Printers, Windows, Antivirus.
• Involved in the new launch product/windows meetings and sharing knowledge with other colleagues to efficiently resolve customer issue.
• Screen share with the clients to resolve their technical Printers, Windows, Antivirus, Cloud backup.

Education record

Education record

Bachelor Of Computer Science, Computer Engineering