Operation Executive
Viman Nagar, Pune
SLA setting as per the client service agreement.Volume ramp up as per the company & client requirement.An astute and competent professional with around 7 years of experience in Operation Workflow Management.Proficient in monitoring key clients and delivery within the committed deadline.Hands-on experience in planning/setting up new customers and users in different shifts to process with flawless service.Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.Experience in budgeting, capacity planning according to volume, forecasting.Absence and leave management