Vice President - Shared Services And Back Office Fulfillment
Gear Inc. A Telus Digital Company
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Nitin Kumar Email & Phone Number
Vice President - Shared Services and Back Office Fulfillment
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Gear Inc. A TELUS DIGITAL COMPANY
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Role
Vice President - Shared Services and Back Office Fulfillment
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Who is Nitin Kumar? Overview
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Nitin Kumar is listed as Vice President - Shared Services and Back Office Fulfillment at Gear Inc. A TELUS DIGITAL COMPANY, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Nitin Kumar.
Nitin Kumar previously worked as Senior Director & Head Of Operations - Malaysia at Sutherland and Senior Director Global Operations - Travel Retail & Consulting Vertical at Sutherland Global Services. Nitin Kumar holds Masters In Management, Business Administration And Management, General from Madurai Kamaraj University.
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Gear Inc. A TELUS DIGITAL COMPANY
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Profile bio
About Nitin Kumar
24 years of experience in Global Contact Center Operations, Account Management , Business Development & Client Servicing. Worked for Travel, Hospitality, Transportation, Logistics, Retail - Ecommerce, Telecom & Consulting verticals in Customer Service and Account Management. Having worked in a Leadership role, managing global customers & locations, have an extensive network to effectively leverage, create business solutioning, opportunities and drive to the optimum level.Currently at leadership role, responsible for Global Operations, Account Management and growth of Travel, Hospitality, Logistics and Retail Clients. Optimize multimillion-dollar revenue, ensure growth, strategies, account management & client relationships at global business delivery centres based out of Middle East, China, Europe, Malaysia, Philippines, Columbia.
Listed skills include Team Management, Vendor Management, Crm, Service Delivery, and 19 others.
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6 roles
Nitin Kumar work experience
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Senior Director & Head Of Operations - Malaysia
• Accountable to run Malaysia Site, operational with 10 global customers and eyeing a targeted YOY growth @ 20% + with new and existing set up includes higher profitability.• P&L management for a portfolio size of USD 29.3 M, with projections @ USD 35 M by FY’26• Financial target achievement, continued upscaling and branding BAU, Business Development, Introduction to Digital footprint, Automation and Analytics implementation are the current deliverables.• Introduction and governance to best in class service delivery model with multilingual capabilities and channels, secure high NPS through CX initiatives, people management, continuous automation and integrations in cost effective environment for span of 700 employees. • Additionally, accountable for a Project Operations with 300 employees, operated out of India, Columbia , Egypt and Malaysia.
Senior Director Global Operations - Travel Retail & Consulting Vertical
Service Delivery Leader - Travel and Retail Vertical. Ownership and accountability of global accounts, spread across various GEO's. Span of control - 1700+, GEO covered - 8 globally.Centre of Excellence Leadership Role Award.Consulting assignment of 15 months in Dubai with Emaar for upscalling and improving Contact Centre and Customer Experiance Dept, initiated by Sutherland and Emaar Group (One of the most valuable and admired real estate developers with proven competencies in Properties, Shopping Malls & Retail and Hospitality & Leisure).
Aug 2016 - Apr 2024
Head Of Operations India
Interglobe Technology Pvt Ltd (Worked At The Client Site As Associate Director Operations)
International & Domestic Projects in Customer Service & Sales line of businesses for Global Operations; managing up to 600+ headcount. The core responsibility contained Client Management, Process Service Delivery, Strategic planning & Budgeting, Business development & Consulting, Profit & Loss Management, People Management, Consulting etc.Consulting assignments around Travel BPO solutions Onsite. Won over $5 million projects through consulting at IGT.Transitions & Account Management for International & Domestic projects.Awarded as Best Business Leader 2014, Best Leading Managers at IGT 2013 and promoted to Head of Operations India.
Apr 2012 - Apr 2016
Sr. Manager Operations
Ibm Global Service India Private Limited.,
Handled International & Domestic operations for one of the largest Travel Companies in India. Was involved in managing Sales & Service line of businesses and improvements, Transitioning processes from IBM Gurgaon to IBM Chandigarh, Business Development, Process Improvements., Client Management.Became emerging new leader for IBM 2010.
Nov 2008 - Apr 2012
Manager - Operations
Handling Customer Service Travel operations for Travelocity US and Canada. Was involved in business development for Product & Process in Customer Service line of business along with operations management. Transitioned Travelocity Canada ProCC process of 30 agents to WNS from Travelocity US.
Jan 2008 - Nov 2008
5 education records
Nitin Kumar education
Masters In Management, Business Administration And Management, General
Green Belt Certificate, Six Sigma, A+
Post Graduation, Management, 81%
Madurai Kamraj University
Diploma In Hotel Management, Hospitality
Ihm Hyderabad - Ministry Of Tourism & Catering Technology
Xii, Science, 1St Division
Mahanagar Boys Lucknow
FAQ
Frequently asked questions about Nitin Kumar
Quick answers generated from the profile data available on this page.
What company does Nitin Kumar work for?
Nitin Kumar works for Gear Inc. A TELUS DIGITAL COMPANY.
What is Nitin Kumar's role at Gear Inc. A TELUS DIGITAL COMPANY?
Nitin Kumar is listed as Vice President - Shared Services and Back Office Fulfillment at Gear Inc. A TELUS DIGITAL COMPANY.
Where is Nitin Kumar based?
Nitin Kumar is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with Gear Inc. A TELUS DIGITAL COMPANY.
What companies has Nitin Kumar worked for?
Nitin Kumar has worked for Gear Inc. A Telus Digital Company, Sutherland, Sutherland Global Services, Interglobe Technology Pvt Ltd (Worked At The Client Site As Associate Director Operations), and Ibm Global Service India Private Limited.,.
How can I contact Nitin Kumar?
You can use AeroLeads to view verified contact signals for Nitin Kumar at Gear Inc. A TELUS DIGITAL COMPANY, including work email, phone, and LinkedIn data when available.
What schools did Nitin Kumar attend?
Nitin Kumar holds Masters In Management, Business Administration And Management, General from Madurai Kamaraj University.
What skills is Nitin Kumar known for?
Nitin Kumar is listed with skills including Team Management, Vendor Management, Crm, Service Delivery, Bpo, Transition Management, Call Centers, and Process Excellence.
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