• Accountable to run Malaysia Site, operational with 10 global customers and eyeing a targeted YOY growth @ 20% + with new and existing set up includes higher profitability.• P&L management for a portfolio size of USD 29.3 M, with projections @ USD 35 M by FY’26• Financial target achievement, continued upscaling and branding BAU, Business Development, Introduction to Digital footprint, Automation and Analytics implementation are the current deliverables.• Introduction and governance to best in class service delivery model with multilingual capabilities and channels, secure high NPS through CX initiatives, people management, continuous automation and integrations in cost effective environment for span of 700 employees. • Additionally, accountable for a Project Operations with 300 employees, operated out of India, Columbia , Egypt and Malaysia.

Service Delivery Leader - Travel and Retail Vertical. Ownership and accountability of global accounts, spread across various GEO's. Span of control - 1700+, GEO covered - 8 globally.Centre of Excellence Leadership Role Award.Consulting assignment of 15 months in Dubai with Emaar for upscalling and improving Contact Centre and Customer Experiance Dept, initiated by Sutherland and Emaar Group (One of the most valuable and admired real estate developers with proven competencies in Properties, Shopping Malls & Retail and Hospitality & Leisure).

International & Domestic Projects in Customer Service & Sales line of businesses for Global Operations; managing up to 600+ headcount. The core responsibility contained Client Management, Process Service Delivery, Strategic planning & Budgeting, Business development & Consulting, Profit & Loss Management, People Management, Consulting etc.Consulting assignments around Travel BPO solutions Onsite. Won over $5 million projects through consulting at IGT.Transitions & Account Management for International & Domestic projects.Awarded as Best Business Leader 2014, Best Leading Managers at IGT 2013 and promoted to Head of Operations India.

Handled International & Domestic operations for one of the largest Travel Companies in India. Was involved in managing Sales & Service line of businesses and improvements, Transitioning processes from IBM Gurgaon to IBM Chandigarh, Business Development, Process Improvements., Client Management.Became emerging new leader for IBM 2010.

Handling Customer Service Travel operations for Travelocity US and Canada. Was involved in business development for Product & Process in Customer Service line of business along with operations management. Transitioned Travelocity Canada ProCC process of 30 agents to WNS from Travelocity US.