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Nitin Kumar Email & Phone Number

Senior Director & Head Of Operations - Malaysia at Sutherland at Sutherland
Location: WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia 5 work roles 5 schools
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Current company
Sutherland
Role
Senior Director & Head Of Operations - Malaysia at Sutherland
Location
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Company size
28922 employees

Who is Nitin Kumar? Overview

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Nitin Kumar is listed as Senior Director & Head Of Operations - Malaysia at Sutherland at Sutherland, a company with 28922 employees, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Nitin Kumar.

Nitin Kumar previously worked as Senior Director & Head Of Operations - Malaysia at Sutherland and Senior Director Global Operations - Travel Retail & Consulting Vertical at Sutherland Global Services. Nitin Kumar holds Masters In Management, Business Administration And Management, General from Madurai Kamaraj University.

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Profile bio

About Nitin Kumar

24 years of experience in Global Contact Center Operations, Account Management , Business Development & Client Servicing. Worked for Travel, Hospitality, Transportation, Logistics, Retail - Ecommerce, Telecom & Consulting verticals in Customer Service and Account Management. Having worked in a Leadership role, managing global customers & locations, have an extensive network to effectively leverage, create business solutioning, opportunities and drive to the optimum level.Currently at leadership role, responsible for Global Operations, Account Management and growth of Travel, Hospitality, Logistics and Retail Clients. Optimize multimillion-dollar revenue, ensure growth, strategies, account management & client relationships at global business delivery centres based out of Middle East, China, Europe, Malaysia, Philippines, Columbia.

Listed skills include Team Management, Vendor Management, Crm, Service Delivery, and 19 others.

Current workplace

Nitin Kumar's current company

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Sutherland
Sutherland
Senior Director & Head Of Operations - Malaysia at Sutherland
rochester, new york, united states
Website
sutherlandglobal.com
Employees
28922
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5 roles

Nitin Kumar work experience

A career timeline built from the work history available for this profile.

Senior Director & Head Of Operations - Malaysia

Current
Sutherland

Federal Territory Of Kuala Lumpur, Malaysia

  • Accountable to run Malaysia Site, operational with 10 global customers and eyeing a targeted YOY growth @ 20% + with new and existing set up includes higher profitability.
  • P&L management for a portfolio size of USD 29.3 M, with projections @ USD 35 M by FY’26
  • Financial target achievement, continued upscaling and branding BAU, Business Development, Introduction to Digital footprint, Automation and Analytics implementation are the current deliverables.
  • Introduction and governance to best in class service delivery model with multilingual capabilities and channels, secure high NPS through CX initiatives, people management, continuous automation and integrations in cost.
  • Additionally, accountable for a Project Operations with 300 employees, operated out of India, Columbia, Egypt and Malaysia.
Jan 2024 - Present

Senior Director Global Operations - Travel Retail & Consulting Vertical

Sutherland Global Services

Mumbai, Maharashtra, India

Service Delivery Leader - Travel and Retail Vertical. Ownership and accountability of global accounts, spread across various GEO's. Span of control - 1700+, GEO covered - 8 globally.Centre of Excellence Leadership Role Award.Consulting assignment of 15 months in Dubai with Emaar for upscalling and improving Contact Centre and Customer Experiance Dept.

Aug 2016 - Apr 2024

Head Of Operations India

Interglobe Technology Pvt Ltd (Worked At The Client Site As Associate Director Operations)

Gurgaon, India

International & Domestic Projects in Customer Service & Sales line of businesses for Global Operations; managing up to 600+ headcount. The core responsibility contained Client Management, Process Service Delivery, Strategic planning & Budgeting, Business development & Consulting, Profit & Loss Management, People Management, Consulting etc.Consulting.

Apr 2012 - Apr 2016

Sr. Manager Operations

Ibm Global Service India Private Limited.,

Gurgaon, India

Handled International & Domestic operations for one of the largest Travel Companies in India. Was involved in managing Sales & Service line of businesses and improvements, Transitioning processes from IBM Gurgaon to IBM Chandigarh, Business Development, Process Improvements., Client Management.Became emerging new leader for IBM 2010.

Nov 2008 - Apr 2012

Manager - Operations

Wns

Mumbai

Handling Customer Service Travel operations for Travelocity US and Canada. Was involved in business development for Product & Process in Customer Service line of business along with operations management. Transitioned Travelocity Canada ProCC process of 30 agents to WNS from Travelocity US.

Jan 2008 - Nov 2008
Team & coworkers

Colleagues at Sutherland

Other employees you can reach at sutherlandglobal.com. View company contacts for 28922 employees →

PM Prabhu Murugesan Prabhu Murugesan Colleague at SutherlandChengalpattu, Tamil Nadu, India, India View → TG Taneisha Gordon Douglas Taneisha Gordon Douglas Colleague at SutherlandKingston, Jamaica, Jamaica View → BB Bless Baldeo Bless Baldeo Colleague at SutherlandPhilippines, Philippines View → RM Ron Mm Ron Mm Colleague at SutherlandMetro Manila, Philippines View → ZA Ziyad Abdulaziz Ziyad Abdulaziz Colleague at SutherlandErnakulam, Kerala, India, India View → SB Shubham Bhope Shubham Bhope Colleague at SutherlandKalyan, Maharashtra, India, India View → EA Emeemal Anandarao Emeemal Anandarao Colleague at SutherlandChennai, Tamil Nadu, India, India View → AM Alisha Mccoy Alisha Mccoy Colleague at SutherlandSyracuse, New York, United States, United States View → SM Sankaranarayanan M Sankaranarayanan M Colleague at SutherlandChennai, Tamil Nadu, India, India View → YV Yadira V Garcia S Yadira V Garcia S Colleague at SutherlandBogota, D.C., Capital District, Colombia, Colombia View →
5 education records

Nitin Kumar education

Green Belt Certificate, Six Sigma, A+

Indian Statistical Institute

Activities and Societies: 87% score achieved. Successfully completed the project around Sales OptimizationSix Sigma

Post Graduation, Management, 81%

Madurai Kamraj University

Activities and Societies: Management groupManagement

Diploma In Hotel Management, Hospitality

Ihm Hyderabad - Ministry Of Tourism & Catering Technology

Activities and Societies: HospitalityHotel Management

Xii, Science, 1St Division

Mahanagar Boys Lucknow

Activities and Societies: StudentXIIth

FAQ

Frequently asked questions about Nitin Kumar

Quick answers generated from the profile data available on this page.

What company does Nitin Kumar work for?

Nitin Kumar works for Sutherland.

What is Nitin Kumar's role at Sutherland?

Nitin Kumar is listed as Senior Director & Head Of Operations - Malaysia at Sutherland at Sutherland.

Where is Nitin Kumar based?

Nitin Kumar is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with Sutherland.

What companies has Nitin Kumar worked for?

Nitin Kumar has worked for Sutherland, Sutherland Global Services, Interglobe Technology Pvt Ltd (Worked At The Client Site As Associate Director Operations), Ibm Global Service India Private Limited.,, and Wns.

Who are Nitin Kumar's colleagues at Sutherland?

Nitin Kumar's colleagues at Sutherland include Prabhu Murugesan, Taneisha Gordon Douglas, Bless Baldeo, Ron Mm, and Ziyad Abdulaziz.

How can I contact Nitin Kumar?

You can use AeroLeads to view verified contact signals for Nitin Kumar at Sutherland, including work email, phone, and LinkedIn data when available.

What schools did Nitin Kumar attend?

Nitin Kumar holds Masters In Management, Business Administration And Management, General from Madurai Kamaraj University.

What skills is Nitin Kumar known for?

Nitin Kumar is listed with skills including Team Management, Vendor Management, Crm, Service Delivery, Bpo, Transition Management, Call Centers, and Process Excellence.

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