Nitin Kumar Goyal Email & Phone Number

• Responsible for establishing, overseeing, and refining the Service Level Management Process to ensure optimal outcomes. • Enhances the effectiveness and efficiency of the Service Level Management process and practices.• Engages all relevant stakeholders extensively to foster comprehensive participation in the Service Level Management process. • Provides comprehensive insights to (business) management regarding the extent, implications, and costs of SLAs, OLAs, and UCs. • Establishes a strong integration between the Service Level Management process and interconnected processes.• Captures and documents the present and future Service prerequisites of customers within SLAs and SLRs.• Collaborates with customers (both internal and external) to define and formalize the agreed-upon Service levels, documented in SLAs.• Ensures congruity between targets outlined in Underpinning Contracts and SLA and SLR objectives.• Executes actionable steps derived from Service Reviews to address improvements, supplying customers with progress updates.• Orchestrates the planning and scheduling of Service Performance Review meetings, meticulously recording outcomes and ensuing actions.• Identifies potential business prospects and collaborates with Customer Managers to facilitate the execution of new CRs.• Champions the ethos of continuous improvement, both in service quality and productivity, leveraging methodologies such as Six Sigma, Lean projects, and Automation.• Demonstrates exceptional interpersonal communication prowess, bolstered by a wealth of user support experience.• Ensures punctual billing and provides unwavering support in payment collection procedures.

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  Abes Engineering College

  Computer Science