Nitin Kumar Email & Phone Number

North York, Ontario, Canada

Resolve customer concerns through various channels (in-person, phone, email) while maintaining ahigh level of professionalism and customer retention.• Collaborate with colleagues to drive traffic into the store, boosting sales by staying informed of industrytrends.• Use software to match products/services to customer requirements, ensuring a WOW experience withactive listening and speed of service.• Manage inventory, reports, and important documents while adhering to weekly budget constraints.• Proactively address disruptions in shipments and systemic issues.• Lead team meetings to improve store sales and customer satisfaction, achieving a 10-20% increase.• Train new staff members on customer service and daily operations.

Oakville, Ontario, Canada

- Mentored, hired, and led new employees, increasing overall productivity by 20%.- Managed inventory and pricing strategies, resulting in a 10% revenue increase.- Monitored and delegated tasks using computer software to ensure efficient operations.- Provided value-added customer service to drive business growth.

Mississauga, Ontario, Canada

• Scan and Shelve Freight• Sort and load freight into cages for the day's work• Maintain a neat and tidy work environment• Track and trace Unmark through the CUS database and CCD Track and Trace system• Scan all freight from Shipping Rooms nationally arriving at the CUS facility

Postgraduate Diploma, Computer Software Engineering

Postgraduate Diploma, Organization Management

Bachelor'S Degree, Computer Engineering