Nitin Kumar Email & Phone Number

North York, Ontario, Canada

• Resolve customer concerns through various channels (in-person, phone, email) while maintaining ahigh level of professionalism and customer retention.
• Collaborate with colleagues to drive traffic into the store, boosting sales by staying informed of industrytrends.
• Use software to match products/services to customer requirements, ensuring a WOW experience withactive listening and speed of service.
• Manage inventory, reports, and important documents while adhering to weekly budget constraints.
• Proactively address disruptions in shipments and systemic issues.
• Lead team meetings to improve store sales and customer satisfaction, achieving a 10-20% increase.

Oakville, Ontario, Canada

- Mentored, hired, and led new employees, increasing overall productivity by 20%.- Managed inventory and pricing strategies, resulting in a 10% revenue increase.- Monitored and delegated tasks using computer software to ensure efficient operations.- Provided value-added customer service to drive business growth.

Mississauga, Ontario, Canada

• Scan and Shelve Freight
• Sort and load freight into cages for the day's work
• Maintain a neat and tidy work environment
• Track and trace Unmark through the CUS database and CCD Track and Trace system
• Scan all freight from Shipping Rooms nationally arriving at the CUS facility

Postgraduate Diploma, Computer Software Engineering

Postgraduate Diploma, Organization Management

Bachelor'S Degree, Computer Engineering