Project 3] @HDFC March 2023 till today- Managed Monitoring team and improved SLA response time and catching issues- Scheduling, coordinating activities related to SAN component failure issues, code upgrades- Hands on experience on Hitachi modular, enterprise, E series storages and Brocade switches.- Worked on A800, A900 Netapp storages for SAN provisioning, snapmirror setup, ontap upgrade, hardware component failure issues- Lead change management, Knowledge management, DR drills- Involved in DR drills, Critical applications connectivity diagram, Zoning, Migration, Provisioning, Replication setup- Managing stakeholder communicationProject 2] @AxisMF June 2021 till March 2023- Lead Storage domain and managed storage and switches - Also lead Backup domain for successful backup and restore of critical data - Managing stakeholder communicationProject 1] @IDFC Feb 2021 till June 2022- Managing team of storage admins and performing storage admin tasks- Handling storages like Netapp, Powermax, Dell ECS, VNX, Isilon, Hitachi, IBM - Storage management on ESXi clusters, physical machines and VMs- Overlooking storage tasks like zoning, nfs-cifs deployments, share permissions, lun- volumes allocation from SAN, - Storage migration, Handling hardware failure, alerts- Handling Netapp based activities like ONTAP upgrade, cifs & nfs deployments, share permissions & audit, lun provisioning, snap mirror- Managing customer communication, ITSM adherence, team availability, escalations, major incidents, RCA, Reporting, Capacity planning, Risk management- Collaborating & coordinating with cross functional teams to achieve various tasks related to SAN cabling, new storage installation, migration, DR drills etc.- Completing storage domain audit requirements- Managing stakeholder communication

Responsibilities were:- Protecting the enterprise complex multisite hybird environment comprising 7000+ NGSDC VMs, 1000+ applications, Azure VMs, Physical machines using data protection through Netbackup Appliances and Netapp.- Monitoring health of customer accounts through analysis of configured reports comprising of backup success rate, storage capacity utilization, performance factors - Well versed with Server, network, storage, virtualization technologies and IT Security framework and controls and usage in Datacenter management. - Certified in Azure, VMware VCP 4.1, trained on vRA and gaining knowledge in NSX 6.4 & log analytics- Consulting on VMware networking, storage, vMotion, DRS, FT, Storage vMotion requirement and best practices in Netbackup, Netapp and Vmware world- Help drive Cust Success program- Req gathering, RFI, defining scope timeline, milestones, stakeholder mgmt, Presentations- Helping in creation of DR plans & restore testing for customer env- Briefing, overlook and assist other SMEs from Win/Unix/VM/DP team to provide delivery of tech solution- Review, Install, Upgrade, Configure, Manage, Decom NBU and Opscenter- Streamlined Oracle SC node backup env, SSO for vcenter, Cyberark security, Opscenter reporting for various customers- Considering RPO, RTO, DR, Replication, Performance, HA designs as per BCP for data protection- Solution Designing for various App migrations from Legacy to Internal VMware cloud- Incident, Problem, Change & Risk mgmtKey Contributions:- Conceptualized infra document format, policy reviews, drove SOPs for operational needs, impart Training- Acted as Azure SPOC for fixing access, sizing, costing and new build requirements. Also for CyberArk security.- Completed client backup addition project involving 7k+ reviews, customer engagements and collaborations- Performed new product evaluation and POC

Key Contributions:- Spearheaded functions involved in SOP creation, bug reporting and knowledge base creation.- Developed multiple knowledge base articles that now help in supporting people and customers equally by acting as the technical writer to find out WBS for product support and develop knowledge articles on technical SOPs.- Played a pivotal role in configuring high availability of NAS controllers, troubleshooting operational issues with NAS controller and performing disaster recovery of controller from cloud.- Integrated Panzura NAS with different cloud providers like AWS, Azure, EMC Atmos- Successfully performed health checks health checks, log analysis, cloud diagnostics, upgrades, alert configuration and patching.- Extended key support in HR activities such as interviewing as part of technical panel and mentoring team for further skills enhancement.- Played a major role in championing the Reward and recognition program that was run smoothly for every month and was a big motivator for team performance too.

Key Contributions:- As Technical Support Engineer 3 in the Clarion, VNX & DataDomain essayed an integral role in troubleshooting CLARIION storage issues and DD replication configuration.- Successfully extended 24*7 supports for operational issues in CX/VNX/DD environment.- Skillfully configured VTL on CX arrays through EDL software and facilitated SAN copy, mirror view and snap view configuration.- Significantly contributed to management of performance, capacity and connectivity issues.- Performed data migration from other arrays to EMC SAN- Extended key assistance in FRU CRU replacements in arrays.

Key Contributions:- As SME, looked after technical assistance to team of 8 engineers - Played key role in support for products like BEWS, BENW, Replication Exec, BESR- Troubleshoot P2V migration, Bare metal restore, Backup & restore issues of Databases and servers- Provide DR support for Exchange, Oracle, SQL, AD, windows and linux servers- Write technical knowledge base articles