- Spearheaded the onboarding process for new customers, ensuring seamless KYC compliance in accordance with Zomato's standards.- Conducted thorough customer due diligence to verify identity, prevent fraudulent activities, and adhere to regulatory requirements.- Collaborated closely with cross-functional teams, including customer support, legal, and product development, to streamline the onboarding workflow and enhance the overall customer experience.- Developed and implemented efficient KYC onboarding procedures, reducing turnaround time and enhancing the efficiency of the onboarding process.- Engaged with customers proactively to collect necessary documentation, clarify KYC requirements, and resolve any discrepancies promptly.- Monitored and evaluated the effectiveness of KYC controls, implementing improvements as needed to meet evolving compliance standards.- Stayed abreast of industry trends, regulatory changes, and emerging risks, ensuring that Zomato's KYC processes remained at the forefront of best practices.- Collaborated with technology teams to integrate automated KYC solutions, enhancing the scalability and accuracy of the onboarding process.- Prepared and maintained detailed documentation of KYC processes and procedures for internal and external audit purposes

Marketing, PR & Collaboration ● Responsible for creating content and supporting the social media handles (Instagram, or LinkedIn). Their role will be to bring traffic and engagement to our pages by creating relevant and creative content.● Coordinate with the graphics department for a better and smooth functioning.● Responsible to take initiatives and bring up the ideas for different programs or campaigns.● Promote the key Initiatives taken up by the organization. They will also be responsible for looking after collaborations, if any, as and when required in the future.

- Spearheaded the onboarding process for new customers, ensuring seamless KYC compliance in accordance with Zomato's standards.- Conducted thorough customer due diligence to verify identity, prevent fraudulent activities, and adhere to regulatory requirements.- Collaborated closely with cross-functional teams, including customer support, legal, and product development, to streamline the onboarding workflow and enhance the overall customer experience.- Developed and implemented efficient KYC onboarding procedures, reducing turnaround time and enhancing the efficiency of the onboarding process.- Engaged with customers proactively to collect necessary documentation, clarify KYC requirements, and resolve any discrepancies promptly.- Monitored and evaluated the effectiveness of KYC controls, implementing improvements as needed to meet evolving compliance standards.- Stayed abreast of industry trends, regulatory changes, and emerging risks, ensuring that Zomato's KYC processes remained at the forefront of best practices.- Collaborated with technology teams to integrate automated KYC solutions, enhancing the scalability and accuracy of the onboarding process.- Prepared and maintained detailed documentation of KYC processes and procedures for internal and external audit purposes.