Responsibilities: Leading a team of technicians based in Pune.Handling various escalations / critical customer issues.Help customers to deploy SUREedge in their network and help them to protect various clients for Remote And cloud Backups.Helping sales team to demonstrate and walk over the product for various prospects and new customers. Working with Development team and QA team to initiate any patches and resolve bugs wherever required.Developing a… Show more Responsibilities: Leading a team of technicians based in Pune.Handling various escalations / critical customer issues.Help customers to deploy SUREedge in their network and help them to protect various clients for Remote And cloud Backups.Helping sales team to demonstrate and walk over the product for various prospects and new customers. Working with Development team and QA team to initiate any patches and resolve bugs wherever required.Developing a Knowledge base for Sureline Team.Working as a interface between management and team.Training Internal team on SUREedge and training various partners and customers. Building and maintaining high team morale.US Visit at Sureline systems : B1,B2 VISA holder for USA. Valid till year 2024. Trained Sales team for product and its featues. Interacted various US customers and has been part of various demos for new prospects.Performed live deployments for Sureline's Backup Appliance at customer premises and maintained history of backups for various customers servers.Interacted with product planning team for upcoming features and given Demos to various customers personally and via various Webinars. Show less

Responsibilities: • The main role involves to process escalated cases to ADV team.• To manage various issues with Backup Exec Appliance.• Processing various logs collected by level 1 engineer [Frontline Engineers].• Collecting new debug outputs to various logging tools provided by Backup Exec and managing Windows event logs in order to resolve the issue in timely manner.• Managing and resolving various technical cases raised by Symantec Customers through various… Show more Responsibilities: • The main role involves to process escalated cases to ADV team.• To manage various issues with Backup Exec Appliance.• Processing various logs collected by level 1 engineer [Frontline Engineers].• Collecting new debug outputs to various logging tools provided by Backup Exec and managing Windows event logs in order to resolve the issue in timely manner.• Managing and resolving various technical cases raised by Symantec Customers through various communications options like phone, Web, Email, remote support tool [WebEx].• Installation, configuration for Backup Exec in Windows Server physical and Virtual environments.• Configuration of storage devices such as disk based storage, Standalone tape drives, and robotic libraries. • Troubleshooting Backup/ Restore issues for Active directory, SharePoint, SQL, VMware ESX / vSphere clients, Microsoft Hyper Machines.• Extensive troubleshooting in VMWARE environment, Data stores, snapshot backups, GRT backups for guest machines.• Intelligent Disaster Recovery. • Configuring different policies, adding server roles in order to make it work with Backup Exec. • Designing and implementing different backup strategies for customers.• Troubleshooting permissions issues on SQL Server Management Studio.• Troubleshooting permissions issues in SharePoint environment and VMWARE vSphere Client. • Maintaining SLAs for the cases providing high end and customized solutions in order to achieve various goals.• Handling major issues like disaster recovery, Domain controller recovery.• Document resolution information in the form of Knowledge base articles.• Networking issues like connectivity, firewall, and anti-virus issues.• Configuring host files and managing various ports being used by various processes.• Communication with Backline Engineers for known defects and applying orphan patches or hotfixes wherever applicable. Show less

Task / Issues Handling in Maersk GSC:• AD Related Tasks:- User Creation, deletion, unlocking, Resource / object movement from one OU to another OU, OU creation.- Local Exchange mailbox, creation/deletion/movement from one storage group to another storage group.- Maintaining Roaming profiles of users and there Home drives on the server.- Creation of Distribution and Security groups.- Adding / removing a user in a distribution group.- Adding / removing the… Show more Task / Issues Handling in Maersk GSC:• AD Related Tasks:- User Creation, deletion, unlocking, Resource / object movement from one OU to another OU, OU creation.- Local Exchange mailbox, creation/deletion/movement from one storage group to another storage group.- Maintaining Roaming profiles of users and there Home drives on the server.- Creation of Distribution and Security groups.- Adding / removing a user in a distribution group.- Adding / removing the printers. • Maintaining day to day support functionalities like Software installation, troubleshooting, mass software deployment and silent installation via scripts.• Maintaining SLA status for each business within A.P. Moller group.• Providing high end and customised solutions to the end customers.• Local assistance & support to the team members for the applications troubleshooting and the other Maersk’s customized applications & Systems involved.• Handling major issues and the escalated issues by Stake Holders and end users.• Organize and participate in training and awareness events. Show less

Responsibilities: • The end clients included doctors and eye practices.• Provide end to end resolution to an issue.• Achieving the SLAs and reaching the client expectations.• Handled a team of technicians for EZ Frame.• Internal training to new hires on various modules of EZ Frame and preparing technicians to go live.• Handling Database issues with SQL 2005 server express edition.• Documenting and handling Escalations while working with Development team.… Show more Responsibilities: • The end clients included doctors and eye practices.• Provide end to end resolution to an issue.• Achieving the SLAs and reaching the client expectations.• Handled a team of technicians for EZ Frame.• Internal training to new hires on various modules of EZ Frame and preparing technicians to go live.• Handling Database issues with SQL 2005 server express edition.• Documenting and handling Escalations while working with Development team. • Reviewing escalations and encouraging enhancements to development team depending upon the level of contract of the customer.• Documenting change request by the client and getting it implemented after working with EZ Frame development team.• Maintaining SLAs for the cases raised by customers providing high end and customized solutions to the end customers.• Integrating scanners, Web Cameras.• Firewall configurations, managing exceptions, host file configurations.• Handling critical situations like disaster recovery, rebuild of MaximEyes Server. Show less

Responsibilities:- 24*7 Voice based support.Provide timely resolution for technical support issues via telephone, chat support assisting customers with their support needs.Troubleshooting and setting up Linksys networking devices for US North American customers.Supporting SOHO products.Linksys devices such as Hubs, Switches, Modem, Wired and Wireless Routers & Gateways.Wireless Access Points & Range Extender, Print Servers. Manage system processes and… Show more Responsibilities:- 24*7 Voice based support.Provide timely resolution for technical support issues via telephone, chat support assisting customers with their support needs.Troubleshooting and setting up Linksys networking devices for US North American customers.Supporting SOHO products.Linksys devices such as Hubs, Switches, Modem, Wired and Wireless Routers & Gateways.Wireless Access Points & Range Extender, Print Servers. Manage system processes and services as per guidelines given by client. Show less